Mohomed Hazaree Mohomed Shazni
Colombo,Sri Lanka
Summary
Seeking a rewarding opportunity in the hospitality industry with a leading organization where I can apply my skills, experience, and multilingual abilities to deliver exceptional guest service. Committed to contributing to the organization's success by maintaining high standards of service, enhancing guest satisfaction, and continuously improving my professional skills in a dynamic, customer-focused environment.
Overview
11
11
years of professional experience
Work History
Assit.Manager-Reservations & Tarrif
CONNAISSANCE DE CEYLAN
Colombo, Sri Lanka
01.2024 - Current
Reservation Agent
RAMADA ENCORE BY WHYNDHAM DOHA
Doha, Qatar
04.2023 - 01.2024
Senior Reservations Executive
AMAYA LEISURE PLC
Colombo, Sri Lanka
04.2019 - 10.2023
- Company Overview: SUBSIDIARY OF HAYLEYS PLC
Reservations Executive
AMAYA LEISURE PLC
Colombo, Sri Lanka
06.2017 - 03.2019
- Company Overview: SUBSIDIARY OF HAYLEYS PLC
Reservations Assistant
CINNAMON HOTEL MANAGEMENT LIMITED
Colombo, Sri Lanka
03.2015 - 06.2017
- Company Overview: SUBSIDIARY OF JOHN KEELLS HOLDINGS PLC
Internship
CINNAMON HOTEL MANAGEMENT LIMITED
Colombo, Sri Lanka
04.2014 - 02.2015
- Company Overview: SUBSIDIARY JOHN KEELLS HOLDINGS
- In the period of internship first two months I have been there in all departments such as Finance, Brand Marketing, Human Resource Department, IT and Sales & Marketing department to get the cooperate exposure.
- After 02 months initial training management located me to Sales & Marketing department.
- In 2015 February they have terminated internship contract and offered me the permanent employment contract.
Education
G.C.E Advanced Level Examination -
12.2013
G.C.E Ordinary Level Examination -
12.2010
BSC (HONS) - BUSINESS & MANAGEMENT STUDIES
CARDIFF METROPOLITAN UNIVERSITY
HIGHER NATIONAL DIPLOMA - BUSINESS MANAGEMENT
EDEXCEL
UKDIPLOMA - ENGLISH
ESOFT
Colombo ,Sri LankaPRELIMINARY ENGLISH TEST -
UNIVERSITY OF CAMBRIDGE ESOL EXAMINATIONS
Skills
- 1 Multilingual Communication: Fluent in English, Tamil, and Sinhala
- 2 Property Management Systems (PMS) Expertise: Proficient in OPERA, SAP, and Zhara PMS
- 3 Reservations Management: Skilled in OKLO reservations management system
- 4 Interpersonal Skills: Excellent interpersonal abilities for effective communication, guest engagement, and conflict resolution
- 5 Technical Proficiency: Strong computer literacy with expertise in MS Office tools (Word, Excel, PowerPoint) for reporting, data management, and presentations
- 6 Social Media & Branding Knowledge: Basic understanding of social media marketing and photography for promotional and guest engagement purposes
- 7 Team Collaboration: Strong ability to work collaboratively with diverse teams
- 8 Customer Service Excellence: Committed to delivering exceptional guest experiences
- 9 Attention to Detail: Thorough and detail-oriented approach, ensuring high standards in all aspects of hospitality service
- 10 Adaptability and Problem-Solving: Ability to adapt to dynamic situations and effectively resolve guest concerns and operational challenges
Extracurricular Activities
Interact Club-2008/2010
Member Cricket Team-2005/2006
Member Islamic Association-2006/2007
Executive Member Commerce Society-2012/2013
Junior Prefect-2009/2011
Senior Prefect Prefect 2011/2013
References
- Ms. Pramukshi Kariyawasam, Director-Marketing and Communication at Shangri La Dubai, 0718622917
- Mr. Kasun Jayawickrama, Group Reservations Manager - Thema Collection, 0768207630
Confirmation
- I do hereby declare that above particulars that I have given to you are true and correct to the best of my knowledge and shall endeavor to carry out my duties to the best of my abilities. I would be pleased to give you any further information if you require.
Timeline
Assit.Manager-Reservations & Tarrif
CONNAISSANCE DE CEYLAN
01.2024 - Current
Reservation Agent
RAMADA ENCORE BY WHYNDHAM DOHA
04.2023 - 01.2024
Senior Reservations Executive
AMAYA LEISURE PLC
04.2019 - 10.2023
Reservations Executive
AMAYA LEISURE PLC
06.2017 - 03.2019
Reservations Assistant
CINNAMON HOTEL MANAGEMENT LIMITED
03.2015 - 06.2017
Internship
CINNAMON HOTEL MANAGEMENT LIMITED
04.2014 - 02.2015
G.C.E Advanced Level Examination -
G.C.E Ordinary Level Examination -
BSC (HONS) - BUSINESS & MANAGEMENT STUDIES
CARDIFF METROPOLITAN UNIVERSITY
HIGHER NATIONAL DIPLOMA - BUSINESS MANAGEMENT
EDEXCEL
DIPLOMA - ENGLISH
ESOFT
PRELIMINARY ENGLISH TEST -
UNIVERSITY OF CAMBRIDGE ESOL EXAMINATIONS