MOHOMED UMAIR
Mawanella,11
Summary
Dynamic and accomplished IT Operations & Support Engineer with a proven track record in incident resolution, IT infrastructure management, and service desk operations. Adept at ensuring high system availability, minimizing service disruptions, and delivering superior IT support in line with ITIL best practices. Skilled in Windows Server Administration, virtualization, IT Service Management (ITSM), database support, and network security. Strong ability to analyze and resolve IT issues efficiently, collaborate with cross-functional teams, and enhance service delivery. Seeking to leverage my expertise at Emirates Group IT to contribute to innovative, seamless IT operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Support System Specialist
Alirco
Riyadh
11.2022 - Current
- Managed IT infrastructure for Head Office and 10 branches, supporting over 100 end-user computers and multiple physical servers
- Provided incident resolution and service management, ensuring minimal disruptions
- Implemented problem management strategies to proactively reduce recurring IT issues
- Coordinated with vendors and IT teams to enhance system availability and reliability
- Maintained and updated IT service request tools, ensuring accurate status tracking
Senior Specialist – IT Operations
HCL Sri Lanka
Colombo
07.2021 - 11.2022
- Remotely managed over 19,000 Windows Servers, ensuring optimal uptime and system performance
- Provided IT service desk support, troubleshooting server issues and user problems
- Worked extensively with ServiceNow for ITSM processes, tracking incidents and service requests
- Assisted in Active Directory (AD) management, including user provisioning and policy enforcement
- Ensured compliance with ITIL-based incident and problem management processes
Technical Support Engineer
NOLIMIT
Sri Lanka
05.2021 - 07.2021
- Supported IT infrastructure across 20+ branches, managing over 400 end-user systems and 30+ servers
- Provided Level 2 technical support for Windows-based systems and business applications
- Assisted in the deployment of Hyper-V and VMware virtualized environments
- Resolved IT-related incidents efficiently, ensuring business continuity
Senior IT Executive | IT Executive | IT Technician
NOLIMIT
Sri Lanka
01.2013 - 01.2021
- Led IT support for enterprise systems, email servers (Postfix), and network security solutions
- Managed biometric access control, Grandstream IP phones, and CCTV surveillance systems
- Ensured firewall security (Sophos, Cisco) and network uptime
- Provided training and documentation for end-users and junior IT staff
Education
BSc (Hons) - Cyber Security
University of Gloucestershire
Colombo, Sri Lanka03.2025
HND - Networking, Information Technology
Qualifi Ltd
Colombo, Sri LankaSkills
- IT Service Desk and Incident Management
- Windows Server and Active Directory Administration
- ITIL-Based Problem Management and Root Cause Analysis
- Database Support (SQL, Oracle)
- Application Support (Java-based systems)
- Virtualization (Hyper-V, VMware, ESXi)
- Firewall and Network Security (Sophos)
- End-User & Enterprise IT Support
- Customer Service and End-User Support
- Vendor and IT team collaboration
- Problem Solving & Troubleshooting
- Project Management and Deployment
- Technical Documentation and User Training
Websites
Certification
- ITIL Foundation Certification, Pending
- Windows Server Administration, 2008-2019
- Virtualization: Hyper-V & VMware
- Office 365 Administration & Support
- Sophos Firewall Administration
- Cisco Certified Network Associate (CCNA)
- Postfix Email Server Administration
- ServiceNow ITSM Management
Timeline
Operations Support System Specialist
Alirco
11.2022 - Current
Senior Specialist – IT Operations
HCL Sri Lanka
07.2021 - 11.2022
Technical Support Engineer
NOLIMIT
05.2021 - 07.2021
Senior IT Executive | IT Executive | IT Technician
NOLIMIT
01.2013 - 01.2021
BSc (Hons) - Cyber Security
University of Gloucestershire
HND - Networking, Information Technology
Qualifi Ltd
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