Mohammed Irfhan
Colombo
Summary
An accomplished professional with a dedication to continuous learning, I have successfully managed teams and complex operations. My goal is to leverage my deep understanding of operations and account management in a role that offers opportunities for innovation and growth within a dynamic team. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
12
12
years of professional experience
Work History
Assistant Team Lead (Operations)
Krod Group
07.2024 - 02.2025
- Assisted the Team Lead in managing and motivating a team of 30+ members, ensuring alignment with company goals and deadlines
- Coordinated daily activities, monitoring project progress, and resolving any operational issues to maintain high productivity
- Ensured compliance with legal and regulatory requirements in all team activities.
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
Specialist (Operations & Accounts Management)
HealthRecon Connect LLC
08.2020 - 07.2024
- Achieved 98% quality of work while accessioning, AR follow-up, rejections and have experienced in Payment Posting and AR Collection
- Analyzed company's expenditures and developed financial models.
- Audited company's legal documents to verify compliant policies and procedures.
Site Supervisor
Samsiya Construction
05.2018 - 05.2020
- Supervise and coordinate a team of construction workers, subcontractors, and vendors, providing guidance and resolving on-site issues to maintain productivity and quality
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Customer Support Agent
Globe Tech IT Solutions
02.2017 - 03.2018
- Provide exceptional customer service through various channels (phone, email, chat)
- Address customer inquiries and resolve issues efficiently, ensuring customer satisfaction
- Proficiency in CRM software and ticketing systems
- Ability to work in a fast-paced environment and manage multiple tasks
AutoCAD Draftsman & Computer Hardware Technician
Freelance
04.2016 - 01.2017
- Specialised in Civil, Architectural, Structural, Electrical & Mechanical drawings
- Ability to perform in Revit Architecture software
- Ability to solve software issues, Solving O/S problems, Recovering lost data from pc, handling network problems & etc..
- Repairing all kind of PCs, Laptops and Specialist in unlocking android devices
Warehouse Store Keeper
Cargills
10.2015 - 01.2017
- Inventory management: Receiving, inspecting, and verifying incoming goods, recording shortages, and rejecting damaged goods
- Record keeping: Maintaining receipts, records, and withdrawals of the stockroom
- Assisted in physical inventories on a regular basis to ensure accuracy of stock levels.
Sales and Marketing Executive
Shakira Traders Pvt Ltd
01.2013 - 09.2015
- Analyze and monitor success of each regions lead performance on a weekly basis, working with Regional Lead Generation Manager and database marketing
- Coordinated with internal teams such as production, finance, design. to ensure successful execution of projects.
Education
BSc (Hons) - Global Business Management
BMS Campus
01.2024
C&G Civil Engineering (IVQ Level 5) -
SEI Campus
09-2022
HND - IT (Networking and Cyber Security)
ESOFT Campus
03-2020
Advanced Diploma - AutoCAD
British Informatics of Computer Technology
12-2016
Diploma - Computer Studies
British Informatics of Computer Technology
12-2016
IGCSE -
Gateway College
05-2011
Skills
- Architectural designing
- Solving software issues
- Sales
- Customer Support
- Team building
- Decision making
- Microsoft Office Suite
- Salesforce
- Project management
- Call center operations
Hobbies and Interests
- Cycling
- Gym
- Cricket
- Running
- Football
- Travel
Languages
- English
- Tamil
- Sinhala
Personal Information
- Driving License Number: B5727672
- Date of Birth: 03/04/1993
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Married
Timeline
Assistant Team Lead (Operations)
Krod Group
07.2024 - 02.2025
Specialist (Operations & Accounts Management)
HealthRecon Connect LLC
08.2020 - 07.2024
Site Supervisor
Samsiya Construction
05.2018 - 05.2020
Customer Support Agent
Globe Tech IT Solutions
02.2017 - 03.2018
AutoCAD Draftsman & Computer Hardware Technician
Freelance
04.2016 - 01.2017
Warehouse Store Keeper
Cargills
10.2015 - 01.2017
Sales and Marketing Executive
Shakira Traders Pvt Ltd
01.2013 - 09.2015
BSc (Hons) - Global Business Management
BMS Campus
C&G Civil Engineering (IVQ Level 5) -
SEI Campus
HND - IT (Networking and Cyber Security)
ESOFT Campus
Advanced Diploma - AutoCAD
British Informatics of Computer Technology
Diploma - Computer Studies
British Informatics of Computer Technology
IGCSE -
Gateway College
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