Mohammad Nafaz
Operation Support
Dehiwala
Summary
Looking to work in an organization in order to enhance the skills, knowledge & give the fullest contribution for the betterment, development of the organization through achieving the goals & set targets for the future.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
Work History
Operations Support
Veradigm
5 2024 - Current
- Resolving and providing support for client inquiries through emails, chat and calls.
- Responding to inquiries and tickets made using the SharePoint Ticketing Systems.
- Assist client inquiries as a part of the client onboarding process.
- Coordinate and execute with client gaining admin access for client payer portals.
- Add clients to associates to existing portals.
- Maintain administrative rights/access for online portals.
- Deliver high-quality work products under set timelines.
- Coordinate and provide feedback to relevant departments.
- Train associates on how to request Payer Website access.
Specialist - Operations
Health Recon Connect
2021.07 - 2024.04
- Assisted the team leader in overseeing day-to-day operations and tasks
- Resolving and Providing support for client inquiries and escalations through emails, chat and calls from different channels of support and addressing the root cause
- Acted as a point of contact for the client & team members' questions and concerns
- Managed tasks among team members, ensuring alignment with project goals and deadlines
- Facilitated clear communication within the team, relaying instructions and updates from the team leader
- Supported the onboarding of new team members by providing guidance and training on processes
- Assisted in maintaining records, reports, and documentation.
Senior Operations Analyst - Operations
Health Recon Connect
2020.02 - 2021.06
Operations Analyst - Billing
Health Recon Connect
2018.08 - 2020.01
Executive - Collections
Legacy Healthcare
2017.07 - 2018.08
Trainee Financial Associate
RR Donnelley
2015.11 - 2016.05
Education
Msc in Computing -
Wrexham Glyndwr University
United Kingdom 2024.01 - Current
Post Graduate Diploma in Strategic Management & Leadership -
Pearson College
London 2021.03 - 2021.05
Graduate Diploma in Management -
BMS
Colombo 2018.11 - 2019.05
GCE Advanced Level -
Mukarramah International School
Colombo 2015.01 -
GCE Ordinary Level - undefined
Mukarramah International School
2012.01 -
Skills
- Leadership and Management
- Problem Solving
- Analytical Skills
- Customer Support
- WordPress
Certification
Fundamentals in Digital Marketing
Languages
English
Proficient
C2
Tamil
Upper intermediate
B2
Sinhala
Upper intermediate
B2
References
- Razeen Lafeer, Manager, Third Space Global, Colombo, 0757264286
- Rizan Jumuath, Manager, Health Recon Connect, Colombo, 0785001838
Timeline
WordPress Development
2024-09
Professional Certificate in Web Development - Reading
2024-09
Google UX Design - Reading
2024-08
Fundamentals in Digital Marketing
2024-03
Introduction to Tableau Desktop
2024-03
Msc in Computing -
Wrexham Glyndwr University
2024.01 - Current
Specialist - Operations
Health Recon Connect
2021.07 - 2024.04
Post Graduate Diploma in Strategic Management & Leadership -
Pearson College
2021.03 - 2021.05
Senior Operations Analyst - Operations
Health Recon Connect
2020.02 - 2021.06
Graduate Diploma in Management -
BMS
2018.11 - 2019.05
Operations Analyst - Billing
Health Recon Connect
2018.08 - 2020.01
Executive - Collections
Legacy Healthcare
2017.07 - 2018.08
Trainee Financial Associate
RR Donnelley
2015.11 - 2016.05
GCE Advanced Level -
Mukarramah International School
2015.01 -
GCE Ordinary Level - undefined
Mukarramah International School
2012.01 -
Operations Support
Veradigm
5 2024 - Current