MOHAMED ZAID DAWOOD
Dehiwala
Summary
Experienced banking executive with an MBA in International Business and over 13 years in banking operations. Expertise in transactions, online banking, debit cards, ATM maintenance, payment processing, and loan management. Skilled in customer service, communication, problem-solving, and teamwork. Committed to AML-CFT compliance and continuous development. Detail-oriented and able to manage multiple projects accurately.
Overview
14
14
years of professional experience
Work History
Junior Executive Assistant
Commercial Bank of Ceylon PLC
10.2012 - Current
- Greeted and interfaced with customers to facilitate daily banking transactions; provided exceptional customer service by providing exceptional banking services and addressing account and service concerns.
- Balanced daily cash transactions and reconciled daily transactions to ensure accuracy.
- Balanced daily cash transactions and reconciled daily transactions to ensure accuracy
- Facilitated implementation of new and revised policies and procedures throughout branch and department.
- Helped new and existing clients open personal accounts, resolve issues related to online banking services and debit and credit cards.
- Traced negative transactions, assessed fees and closed delinquent accounts.
- Developed and managed portfolio for all direct and syndicated loans.
- Assisted in preparing structure and underwriting for all loans as per banking policies.
- Monitored relationship with all corporate clients as per approved terms to recommend products.
- Coordinated with regional corporate bankers to identify prospective capital markets.eements.
- Coordinated with regional corporate bankers to identify prospective capital markets
- Aided management to monitor all complex client relationships.
Banking Trainee
Commercial Bank of Ceylon PLC
10.2010 - 10.2012
- Assisted large corporate and middle market banking clients in all financial services
- Developed efficient commercial loan documents as per credit lines.
- Assisted in developing banking objectives in accordance with all corporate banking policies Maintained loan portfolio for individual clients and ensured optimal quality and profitability.
- Assisted in developing banking objectives in accordance with all corporate banking policies. Maintained loan portfolio for individual clients and ensured optimal quality and profitability.
- Participated in all bank marketing campaigns to achieve branch budgets provided support to all banking processes to obtain new clients.
- Participated in all bank marketing campaigns to achieve branch budgets provided support to all banking processes to obtain new clients
- Acted as an intermediary between the client and treasury dealers.
- Assisted customers during loan and account application process and closed personal and housing loans in accordance with internal policies and procedure.
- Canvassed credit cards, housing loans and personal loans
- Issued Letters of Credit and Bank Guarantees.
- Processed loans through loan originating system, prepared security documents, maintained security ledgers and released funds.
Education
MBA in International Business -
University of West of Scotland (UWS)
12.2022
Certificate in AML - CFT Regulatory Framework -
Fintelekt Advisory Service
2020
Certificate in Business Accounting -
Chartered Institute of Management Accountant (CIMA)
05.2011
Advanced level Examination -
Royal College - Colombo 007
01.2009
GCE Ordinary level Examination -
Royal College - Colombo 007
01.2006
Skills
- Customer Relationship Management
- Strategic Planning and Positioning
- Organization and Time Management Abilities
- Microsoft Office
- Interpersonal Communication
- Retail and Personal Banking
- High computer literacy
- Team Collaboration
- Analytical Skills
- Problem-solving abilities
- Customer Due Diligence
- Adaptability
- AML and Compliance
- Upselling and Cross Selling
References
- Mohomed Nifraz Kaleel, Executive Officer, Commercial Bank of Ceylon PLC, 94(0)77 328 3451, NIFRAZKALEEL@COMBANK.NET
- Sherin Cader, Executive Vice President, John Keells Holdings, 94(0)77 934 7847, Sherin@jkstock.keells.com
Disclaimer
I do hereby declare that the above furnished information is true and accurate to the best of my knowledge, and in the event of me being selected, I assure you, my most dedicated and loyal service to the organization
Languages
English
Native language
English
Proficient
C2
Tamil
Upper intermediate
B2
Sinhala
Advanced
C1
Timeline
Junior Executive Assistant
Commercial Bank of Ceylon PLC
10.2012 - Current
Banking Trainee
Commercial Bank of Ceylon PLC
10.2010 - 10.2012
MBA in International Business -
University of West of Scotland (UWS)
Certificate in AML - CFT Regulatory Framework -
Fintelekt Advisory Service
Certificate in Business Accounting -
Chartered Institute of Management Accountant (CIMA)
Advanced level Examination -
Royal College - Colombo 007
GCE Ordinary level Examination -
Royal College - Colombo 007
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