Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
21
21
years of post-secondary education
2
2
Certifications
Work History
COO
Company Name Withheld
Colombo
10.2018 - 12.2022
Refined organizational structure to consolidate, streamline and delineate necessary functions.
Developed quarterly business plans to evaluate cost projections.
Attracted MSP clients, generating $60,000 MRR revenue building it ground up.
Building high performance teams for MSP/MSSP clients the North American region and the U.K.
Head of Pre-Sales
Gennext (Pvt) Ltd.
Colombo
04.2021 - 02.2022
Demonstrated respect, friendliness and willingness to help wherever needed.
Led projects and analyzed data to identify opportunities for improvement.
Identified issues, analyzed information and provided solutions to problems.
Created plans and communicated deadlines to complete projects on time.
Used coordination and planning skills to achieve results according to schedule.
Proved successful working within tight deadlines and fast-paced atmosphere.
Maintained energy and enthusiasm in fast-paced environment.
Responsible for VMware as a business unit by handling enterprise projects and allocating resources.
Solutions Architect
Redington SL (Pvt) Ltd.
Colombo
03.2016 - 04.2021
Worked with engineers to realize technological solutions.
Maintained current and in-depth understanding of business processes, needs and objectives.
Authored development guidelines to expedite infrastructure design efforts through ready-made frameworks.
Broke down technical ideas and issues into non-technical terms for business executives.
Analyzed Virtualization, Cloud solutions proposed to meet diverse business requirements.
Designed architecture strategies for large-scale system-wide infrastructure deployments.
Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
VMware Engineer
LOLC Technologies Ltd.
Colombo
02.2014 - 03.2016
Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
Identified gaps in market to spot opportunities to create value propositions.
Reviewed existing systems and made recommendations for improvements.
Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
Private Cloud Design and Implementation using VMware technologies.
Streamline ‘day 2’ tasks of VMware operations.
Capacity planning and right size vm’s by reclaiming resources or providing more resources.
Costing virtual infrastructure & it’s underlying resources for chargeback from relevant departments.
Realigning BCP/DR plan according to each BU requirements.
Assist DB team in Linux LVM creation, troubleshooting, NFS creation and managing the Linux workloads.
• Managed the day 2 tasks of NetApp Storage of volume creation, NFS mount point creation, handling storage snapshots.
Systems Engineer - Virtualization/Infrastructure
DMS Electronics (Pvt) Ltd.
Colombo
03.2012 - 01.2014
Responsible for definition, development, rollout and enablement of virtualization, cloud infrastructure and management (CIM) solutions and services powered by VMware.
Pre-Sales and Post-Sales activities that included VMware, VEEAM, Linux and HP infrastructure.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Maintained energy and enthusiasm in fast-paced environment.
Exceeded goals through effective task prioritization and great work ethic.
Demonstrated respect, friendliness and willingness to help wherever needed.
Conducted research, gathered information from multiple sources and presented results.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Increased customer satisfaction by resolving issues.
Resolved problems, improved operations and provided exceptional service.
Led projects and analyzed data to identify opportunities for improvement.
Level 3 - Senior Systems Engineer
Tetran Pty Ltd (Now MOQ Digital)
Colombo
10.2007 - 04.2012
Performed root cause analysis to provide resolutions for production issues.
Collaborated with clients to determine need and devise appropriate software and hardware solutions.
Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
Created manuals and taught training sessions to educate co-workers on new systems.
Building and maintaining virtual environments for Australian, New Zealand and Singaporean clients. vSphere 5.x, 4.x, VI 3.x
Troubleshooting Network level, Server level, Desktop level and Hardware level issues.
Perform monthly preventive maintenance and reporting to clients of any issue or performance bottlenecks.
Liaise with Vendors such as HP, IBM Lenovo and Microsoft for warranty replacements and troubleshooting issues.
Backup Monitoring with VERITAS Backup/ Symantec Backup Exec/CA.
Troubleshooting Citrix Xenapp issues including published apps.
Education
High School Diploma -
St. Joseph's College Colombo
Colombo, Sri Lanka.
01.1989 - 04.2002
ICT
Australian Computer Society
Colombo, Sri Lanka.
04.1999 - 01.2002
Bachelor of Science - Information Technology
British Computer Society
Colombo, Sri Lanka.
04.2002 - 04.2007
Skills
Planning and execution
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Accomplishments
Built the business by achieving USD 60,000 MRR in revenue.
Certification
VCP DCV
Interests
Cybersecurity
Software Devvelopment
Timeline
Head of Pre-Sales
Gennext (Pvt) Ltd.
04.2021 - 02.2022
COO
Company Name Withheld
10.2018 - 12.2022
VCP DCV
11-2017
Solutions Architect
Redington SL (Pvt) Ltd.
03.2016 - 04.2021
VCP NV
07-2015
VMware Engineer
LOLC Technologies Ltd.
02.2014 - 03.2016
Systems Engineer - Virtualization/Infrastructure
DMS Electronics (Pvt) Ltd.
03.2012 - 01.2014
Level 3 - Senior Systems Engineer
Tetran Pty Ltd (Now MOQ Digital)
10.2007 - 04.2012
Bachelor of Science - Information Technology
British Computer Society
04.2002 - 04.2007
ICT
Australian Computer Society
04.1999 - 01.2002
High School Diploma -
St. Joseph's College Colombo
01.1989 - 04.2002
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