MOHAMED IZMI RAUF

Key Deliverables:

• Territory: Indonesia and Sri Lanka
• Creating of Network Strategy plan and secure adequate dealer foot print for current and future business including investment recommendation and feasibility study
• Strategically locating in new market area to expand dealership network and
• Monitoring and follow up business compared with the feasibility and assumption
• Monitoring and following up with the new established dealerships and renovation projects for nationwide and importers in South East Asia
• Defined and secured Annual Business Plan requirements and timely submission to Dealer Principles
• Review and recommend right sized dealers for current and future business
• Worked closely with Distributor and Dealership principles on design and drawings for new projects
• Introduction of necessary competence plans to be in place to deliver on business plan requirements in After sales and customer satisfaction
• To recommend and prepare strategic plans for ISO certification
• Business development plans prepared with dealership network and recommendations on timely measurement of customer satisfaction, efficiency and profitability.

Exclusive dealer for NISSAN, INFINITI, RENAULT, CITROEN, CMC and TADANO Cranes in KUWAIT

Key Deliverables

• Directly responsible for overall profitability, Aftersales Service for this large volume multi-franchise dealership
• Define and implement long and short-term objectives, oversee and control daily operations, policy implementation, advertising/promotions and strategic direction
• Set and administer budgets; initiate cost controls to ensure profitability
• Recruit, hire and motivate staff including key management and support personnel for Service and Body & Paint departments; evaluate overall and individual performance, and devise and implement proactive management training processes
• Establish department goals with management team, which are based on exceeding the expectations of customers through continuously improving products and services
• Provide an environment of mutual trust and respect and demand the highest ethical standards from staff and management
• Spearhead marketing and business development activities to achieve breakthrough performance and acquire new business
• Directed sales and business development functions, including new product introduction, key account management, customer relationship development, and contract negotiations to achieve a YOY sales growth through new business acquisition and implementing growth strategies
• Increased dealership performance to produce revenues in excess of the targets, with margins in net profit representing gross profit margins over the net profit returns over the objective and fixed coverage
• Successfully achieved YOY, 100% of volume target (retention) and 105-110% revenue targets
• Innately strengthening for strategic & tactical thinking-formulating & executing strategic plans, implementing high-level strategies, making high-stake decisions & tackling mission-critical business challenges
• Dexterously developing strategic road maps over five to 10 years for expanding business and sales network within targeted areas
• Maintaining strong relationships with internal and cross-functional teams (Branch Management team) to ensure delivery of key programs within stringent deadlines
• Supported the Group Management team in business plan development for acquisition of multiple global automotive brands to achieve Groups drive to expand its core business in the MENA REGION
• Managing 7 franchises with 5 Main Service centers and 8 Quick Service centers with 2 Main Bodyshop and 2 Rapid Service Body repair and One PDI Center for all franchises outlet a large team for 2-shifts
• Successfully completed the only exclusive NISSAN PATROL SERVICE CENTRE in the world
• Maximizing the revenue potential from Aftersales operations to meet the Net Sales, Gross margin, and net profit objectives
• Preparing and proposing corresponding annual budgets for all brands aftersales outlets
• Attaining high customer satisfaction and Supported mission, vision, value statements, standards, policies, procedures, operating instructions, confidentiality standards, and maximized revenue
• Reviewing and analyzing lapsed customers and identifying the reasons by which countermeasure proposals are in place for high retention
• Seamless execution of marketing activities by franchise and branch location to enhance customer retention
• Monitoring and coordinating the planned individual staff career development plans are achieved through training and ensure high motivation levels and executing innovative incentive schemes
• Achieving the company objectives on localization, coaching, training and provide career path in coordination with HR
• Implementing the principal’s dealer network standards on systems and processes for achieving compliance and adopting best business practices
• Plan and deliver optimal utilization of the manpower resources to meet or exceed aftersales performance KPI benchmarks on productivity, efficiency, turnaround time, revenue per repair order through process and people development
• Successfully launched the online diagnostic system between main branch and network branches
• Effectively monitor and follow up credit outstanding as well as maintain cordial relationship with creditors to achieve zero overdue more than 60 days and review credit limits in line with business
• Adhering to product concern handling and escalation process to achieve timely resolution and customer satisfaction and ensure staff are technically updated of the developments
• Ensure effective implementation of quality, health, safety, and environmental management systems at all aftersales locations.