Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
References
Timeline
Generic
Mohamed Amri Ramzeen

Mohamed Amri Ramzeen

Quality Assurance Executive
Kalubowila

Summary

Chartered Marketing Professional with over 4 years of experience excelling in strategic lead generation, campaign management, and enterprise sales strategy. Currently serving as a Quality Assurance Executive at Dialog Axiata PLC, where I identify drivers for CSAT/DSAT, provide coaching for staff development, and ensure accurate performance reporting. Proven track record in digital and traditional marketing, consistently surpassing sales targets, and driving customer loyalty. Skilled in customer relationship management, data analysis, team leadership, and market research. Adept at leveraging data analytics to inform decision-making, streamline processes, and optimize marketing efforts. Committed to enhancing customer satisfaction and identifying new business opportunities.

Overview

9
9
years of professional experience

Work History

Quality Assurance- Executive

Dialog Axiata PLC
2 2024 - Current
  • Identifying drivers for CSAT/DSAT, high AHT, training and coaching needs.
  • Conducting video call / face to face coaching to ensure the functional and behavioral developments are defined and development path is created for staff with the managers and the L&D team for staff development.
  • Analyzed market segments to identify new business opportunities to expand the existing customer base significantly.
  • Project plans to be shared with BU and to provide an update every week to the Service Quality Compliance Team. Ensure accuracy of the information provided to customers.
  • Ensure that the performance of the Direct outlets and Franchise outlets is updated and sent to management weekly and monthly.
  • Responsible for conducting Skill Verification/mock calls for Retail, Front Line (FL), and Call Center (CIC) for new recruits who have completed training.

Customer Experience Associate

Dialog Axiata PLC
08.2018 - 01.2024
  • Maintained outlet and individual KPIs, including Net Promoters Score and sales targets.
  • Managed a portfolio of 30+ products and services while mentoring team members.
  • Conducted monthly meetings and sales reports to motivate staff and achieve targets.

Business Development Officer

Amana Bank
01.2016 - 07.2016
  • Negotiated with clients to achieve monthly sales targets and increase sales growth through business loans.
  • Coordinated allocated accounts and maintained personal sales and marketing efforts.
  • Analyzed market segments to identify new business opportunities.

Education

Postgraduate Diploma in Professional Marketing -

Cambridge College

Diploma in Professional Marketing -

Strategy Institute

Certificate in Professional Marketing -

Strategy Institute

Wesley College
Colombo, Sri Lanka
2015

Wesley College
Colombo, Sri Lanka
2012

Skills

  • - Strategic Lead Generation
  • - Campaign Management
  • - Enterprise Sales Strategy
  • - Digital Marketing
  • - Customer Relationship Management
  • - Data Analysis
  • - Team Leadership
  • - Market Research
  • - Adherence to COPC Guidelines
  • - Auditing Techniques

Affiliations

  • Associate Member of the Chartered Institute of Marketing (ACIM)- 2022

Personal Information

  • Date of Birth: 11/11/96
  • Gender: Male
  • Nationality: Sri Lankan

References

Mr. Wesak Nawaratne

Regional Manager- Retail Operations

Dialog Axiata PLC

+94777331492


Mr. Imran Sideek

Channel Business Manager

Dell Business Unit- Sri Lanka/ Maldives

+94722240250

Timeline

Customer Experience Associate

Dialog Axiata PLC
08.2018 - 01.2024

Business Development Officer

Amana Bank
01.2016 - 07.2016

Quality Assurance- Executive

Dialog Axiata PLC
2 2024 - Current

Postgraduate Diploma in Professional Marketing -

Cambridge College

Diploma in Professional Marketing -

Strategy Institute

Certificate in Professional Marketing -

Strategy Institute

Wesley College

Wesley College

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Mohamed Amri RamzeenQuality Assurance Executive