MOHAMED ZAMITH ALI

• Installed, configured and maintained computer systems and network connections.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Maintained budget control across various digital channels ensuring optimal allocation of resources based on campaign performance metrics.
• Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
• Improved website visibility through development and implementation of SEO strategies.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

• Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
• Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
• Actively participated in ecommerce conferences, webinars, workshops enhancing knowledge of emerging trends and technologies within the field.
• Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Handled billing information over phone.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

•Plan and coordinate all kind of Educational events, activities and workshops for kids at the Makerspace Branch.

•Promote events to parents, schools and communities to increase awareness and participation.

•Encouraging active participation, fostering teamwork and providing guidance during activities to stimulate interest and learning.

•Ensure necessary materials, tools and equipment for hands-on activities are procured and maintain a safe conducive environment and implementing safety protocols and supervision to ensure the wellbeing of the children throughout the program

• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.

• Assisting and advising customers who may be choosing from a variety of travel options
• Making reservations for customers based on their various requirements and budgetary allowances
• Checking the availability of accommodation or transportation on the customers' desired travel dates
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest
• Processing payments and sending confirmation details to customers
• Sorting out any issues that may arise with bookings or reservations.