MOHAMED ZAMITH ALI
COLOMBO
Summary
To gain employment with a company or institution that offers me a consistently positive atmosphere to learn new technologies and implement them for the betterment of the business.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Virgin Mobile UAE
02.2022 - 01.2024
- Installed, configured and maintained computer systems and network connections.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Utilized customer service software to manage interactions and track customer satisfaction.
Ecommerce Marketing Manager/Customer Service Officer
Daraz.lk
04.2019 - 12.2022
- Maintained budget control across various digital channels ensuring optimal allocation of resources based on campaign performance metrics.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Improved website visibility through development and implementation of SEO strategies.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
SALES CONSULTANT | INVENTORY CONTROLLER
PEARL STUDIO
01.2018 - 11.2019
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Administrative Coordinator
Obhur International School
02.2016 - 03.2018
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
Travel Consultant
Classic Travel
01.2011 - 01.2015
- Assisting and advising customers who may be choosing from a variety of travel options
- Making reservations for customers based on their various requirements and budgetary allowances
- Checking the availability of accommodation or transportation on the customers' desired travel dates
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations.
Education
BACHELOR OF HOSPITALITY AND HOTEL ADMINISTRATION -
AMAZON COLLEGE
01.2019
HIGHER DIPLOMA IN BUSINESS MANAGEMENT -
AMERICANCOLLEGE
01.2016
Skills
- Computer proficiency
- Leadership experience
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
- Time management
Personal Information
- Date of Birth: 02/18/92
- Gender: Male
- Nationality: Sri Lanka
Disclaimer
I hereby declare that the above information is true and correct.
Languages
English
Native language
Tamil
Beginner
A1
Hindi
Beginner
A1
Timeline
Customer Support Specialist
Virgin Mobile UAE
02.2022 - 01.2024
Ecommerce Marketing Manager/Customer Service Officer
Daraz.lk
04.2019 - 12.2022
SALES CONSULTANT | INVENTORY CONTROLLER
PEARL STUDIO
01.2018 - 11.2019
Administrative Coordinator
Obhur International School
02.2016 - 03.2018
Travel Consultant
Classic Travel
01.2011 - 01.2015
BACHELOR OF HOSPITALITY AND HOTEL ADMINISTRATION -
AMAZON COLLEGE
HIGHER DIPLOMA IN BUSINESS MANAGEMENT -
AMERICANCOLLEGE
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