Mohamed Yoonus Salman
Colombo,11
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Flow Riyadh Metro Operator
Riyadh, Saudi Arabia
01.2022 - Current
- Supervised daily operations of customer service team to enhance productivity
- Increase the customer experience by providing information on new products, rate plans, and service through up selling opportunities
- Resolved customer complaints by coordinating with various departments effectively.
- Established procedures for handling customer inquiries and issues efficiently.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Station Supervisor
Flow Riyadh Metro Operator
Riyadh, Saudi Arabia
03.2020 - 12.2021
- Managing daily station operations, ensuring smooth passenger flow and safety.
- Monitoring and maintaining station equipment and facilities.
- Supervising station staff, assigning tasks, and ensuring adherence to operational procedures.
- Handling customer inquiries, complaints, and providing excellent service.
- Responding to and coordinating emergency situations, including station evacuations.
- Conducting inspections to ensure compliance with safety and operational standards.
- Supervised station operations and ensured compliance with safety protocols.
- Provided support during emergencies by coordinating resources and personnel to address the situation quickly and efficiently.
Showroom Manager
Hypo.lk
01.2018 - 02.2020
- Managing daily operations of the showroom, including sales and customer service.
- Overseeing product displays and ensuring an appealing shopping environment.
- Training and supervising sales staff to meet sales targets and maintain high service standards.
- Monitoring inventory levels and coordinating with suppliers for restocking.
- Handling customer inquiries, resolving complaints, and providing product information.
Accountant
Lanka Commodities Trading (PVT) Ltd / Expo Commodities Madagascar
02.2012 - 08.2015
- Company Overview: Trading of Commodities & Spices
- Managing financial records, including accounts payable/receivable and payroll.
- Preparing and analyzing monthly financial statements and reports.
- Overseeing budgets and forecasting financial performance.
- Coordinating audits and liaising with external auditors.
- Trading of Commodities & Spices
Assistant Accountant
Expo Lanka Commodities
11.2010 - 02.2012
Accountant Executive
Expolanka Commodities (Pvt) Ltd
12.2008 - 08.2010
- Company Overview: Trading of Commodities & Spices and Cement
- Trading of Commodities & Spices and Cement
Account Assistant
Expolanka Commodities (Pvt) Ltd
11.2007 - 12.2008
- Company Overview: Trading of Commodities & Spices and Cement
- Trading of Commodities & Spices and Cement
Education
G. C. E. Advanced Level Examination - Commerce Stream
Sri LankaG. C. E. Ordinary Level Examination -
Sri LankaACCA Skill Level -
Association of Chartered Certified Accountants
Sri LankaIntermediate Communication Level -
London Test of English
Diploma in Computer Literature -
Skills
- Safety and Emergency Procedures
- Station Management
- Sales and Customer Service
- Financial Management
- Team Coordination
- Problem-Solving
- Customer relationship management
- Inventory management
Affiliations
- Member of Accounting Technicians of Sri Lanka (MAATSL)
- Alstom Certified Train Driver
Accomplishments
- Served as the Leader (Key User) for all Oracle ERP modules, liaising with the corporate office (Head Office) to discuss and implement system modifications and developments.
- Represented the organization in meetings and seminars with the Inland Revenue Department, focusing on taxation matters.
- Selected to participate in various training programs organized by the Head Office.
- Completed advanced training in Microsoft Office 2010.
References
- Haniffa Mohamed Fahim, CEO, Expo Lanka (Pvt) Ltd., No. 11A Milepost Avenue, Colombo-3, Sri Lanka, +94 777 270114, fahimh@expolanka.com
- Zakeer Hussian, Director, Expo Lanka (Pvt) Ltd, No. 10 Milepost Avenue, Colombo-3, Sri Lanka, +94 773 070271, zakeer@expolanka.com
Hobbies and Interests
- Represented the School Hockey Team from Under-13 to 1st XI.
- Captain of the School Hockey Team (Under-17 to 1st XI).
- Represented Malay Hockey Club and Old Zahira Hockey Club.
- Active participant in school chess tournaments.
Disclaimer
I hereby declare that the given information are true & correct to the best of my knowledge.
Languages
- English
- Sinhala
- Tamil
- Malagasy
- Hindi
- Arabic
Profile
Mohamed Yoonus Mohamed Salman, Male, Sri Lankan, 01/26/89
Languages
Tamil
First Language
English
Proficient
C2
Hindi
Intermediate
B1
Timeline
Customer Service Supervisor
Flow Riyadh Metro Operator
01.2022 - Current
Station Supervisor
Flow Riyadh Metro Operator
03.2020 - 12.2021
Showroom Manager
Hypo.lk
01.2018 - 02.2020
Accountant
Lanka Commodities Trading (PVT) Ltd / Expo Commodities Madagascar
02.2012 - 08.2015
Assistant Accountant
Expo Lanka Commodities
11.2010 - 02.2012
Accountant Executive
Expolanka Commodities (Pvt) Ltd
12.2008 - 08.2010
Account Assistant
Expolanka Commodities (Pvt) Ltd
11.2007 - 12.2008
G. C. E. Advanced Level Examination - Commerce Stream
G. C. E. Ordinary Level Examination -
ACCA Skill Level -
Association of Chartered Certified Accountants
Intermediate Communication Level -
London Test of English