MOHAMED SHIFAN BADURDEEN
Senior Manager - Operations (L2)
Colombo
Summary
Dynamic and results-driven Senior Manager with over 7 years of experience in Revenue Cycle Management (RCM). Adept at leading teams, optimizing operational processes, and enhancing overall efficiency. Proven expertise in billing, denial management, collections, posting, client relations, and team development. A strategic thinker with a strong analytical mindset, focused on driving operational excellence and sustainable growth.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Senior Manager – Level 2 Operations
HealthRecon Connect (Pvt) Ltd.
10.2017 - Current
- Oversee all RCM functions, ensuring service level adherence and operational excellence
- Foster a metric-driven culture, setting clear KPIs and performance benchmarks
- Collaborate with C-level executives, operations managers, and support teams to enhance execution effectiveness
- Monitor financial performance, optimizing resource allocation, capacity planning, and employee productivity
- Build and maintain client relationships, ensuring seamless communication and alignment with expectations
- Drive cost efficiency, ensuring FTE cost management per location
- Coach, mentor, and develop talent, fostering a high-performance team culture
- Spearhead special projects, including automation initiatives to enhance operational efficiency
- Ensure compliance through timely updates, process implementations, and adherence to industry standards
Customer Support Coordinator
BMH Global LLC (Channel Partner Etisalat-UAE)
03.2016 - 08.2017
Team Leader – Customer Service
Firstsource Dialog Solutions (Pvt) Ltd.
08.2011 - 01.2016
Education
G.C.E Ordinary Level - High School
Sri Sari Puttha Maha Vidyalaya
04.2001 - 01.2007
Diplola In Desktop Publishing - Graphic Design
JMC Jayasekera Management Centre
Colombo, Sri Lanka 04.2001 -
AAT (SL) Foundation & Intermediate Level - Accounting
AAT Business School
Colombo, Sri Lanka 04.2001 -
Skills
Revenue Cycle Management (RCM)
Operations management
Cross-functional communication
Influencing and negotiating
Teamwork and collaboration
Process Optimization & Workflow Automation
Client Relationship Management
Staff Supervision & Talent Development
Conflict Resolution & Complaint Handling
Financial Planning & Cost Management
Microsoft Office Suite (Excel, Word, PowerPoint)
Strategic planning
Certification
Certificate in Machine Learning for All – University of London (Coursera)
Timeline
Senior Manager – Level 2 Operations
HealthRecon Connect (Pvt) Ltd.
10.2017 - Current
Customer Support Coordinator
BMH Global LLC (Channel Partner Etisalat-UAE)
03.2016 - 08.2017
Team Leader – Customer Service
Firstsource Dialog Solutions (Pvt) Ltd.
08.2011 - 01.2016
G.C.E Ordinary Level - High School
Sri Sari Puttha Maha Vidyalaya
04.2001 - 01.2007
Diplola In Desktop Publishing - Graphic Design
JMC Jayasekera Management Centre
04.2001 -
AAT (SL) Foundation & Intermediate Level - Accounting
AAT Business School
04.2001 -
Certificate in Machine Learning for All – University of London (Coursera)
Certified CMS Fraud Waste & Abuse Proficiency (CFWAP)
Certified HIPAA Workforce Proficiency (CHWP)
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