MOHAMED SHAMEEQ
Havelock City
Summary
I acquire a challenging position in an environment where I can utilize my best skills and experience. To obtain a position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.
Overview
14
14
years of professional experience
Work History
ADMIN & OPERATIONS
LANDMARK RETAIL INVESTMENT CO. LLC - CENTRE POINT
02.2019 - 01.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Travel Consultant
GREENLAND TRAVELS & TOURS PVT LTD
Colombo-02
03.2017 - 01.2019
- Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Stayed up to date on travel industry, policies and restrictions.
- Booked transportation and hotel reservations using computer or telephone.
- Provided excellent customer service in a fast-paced environment.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
Submission Officer
IVS GLOBAL (IVS LANKA PVT LTD)
Colombo-04
02.2014 - 02.2017
- Handling Indian visa applicant documents
- Satisfy applicant issues
- Managing IVS operations
- Providing accurate information's on Indian visas
- Managing Indian high commission operations on IVS Division
- Finalizing end reports
- Supervising on all operations
- Handling calls operations on Indian visas
Sales & Customer Representative Officer
MACOFAC PVT LTD
Kotahena
01.2011 - 01.2014
- Responded to customer inquiries via phone, email and chat.
- Performed data entry activities as needed.
- Identified cost savings opportunities through process optimization initiatives.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Ensured compliance with industry regulations and standards.
Education
G.C.E LONDON ORDINARY LEVEL - English, Commerce, Economics, Accounts, Mathematics
O.K.I International School
Wattala, SriLanka01.2009
GGGDUACCESS PROGRAMMED & PROFICIENCY IN ENGLISH - Proficiency in English, Microsoft Office Package, Programming, Web Designing
British College of Applied Studies
Colombo, 06, Sri LankaDIPLOMA IN TICKETING -
International Airline Ticketing Academy
Colombo, SrilankaSkills
- Customer relationship management
- Problem solving
- Time management
- Operational efficiency
- Team collaboration
- Communication skills
- Vendor management
- Cost optimization
- Negotiation skills
Languages
English, Tamil, Sinhala
Disclaimer
I hereby affirm that the above-furnished information of mine are true and correct to the best of my knowledge and any documents related to qualifications and experience shall be provided for your review and considerations. I acquire a challenging position in an environment where I can utilize my best skills and education. To obtain a position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.
Personal Information
- NIC Number: 1993300700701668
- Passport Number: N8289195
- Date of Birth: 01/07/93
- Nationality: Srilankan
- Driving License: Yes
- Marital Status: Married
References
References available upon request.
Timeline
ADMIN & OPERATIONS
LANDMARK RETAIL INVESTMENT CO. LLC - CENTRE POINT
02.2019 - 01.2025
Travel Consultant
GREENLAND TRAVELS & TOURS PVT LTD
03.2017 - 01.2019
Submission Officer
IVS GLOBAL (IVS LANKA PVT LTD)
02.2014 - 02.2017
Sales & Customer Representative Officer
MACOFAC PVT LTD
01.2011 - 01.2014
G.C.E LONDON ORDINARY LEVEL - English, Commerce, Economics, Accounts, Mathematics
O.K.I International School
GGGDUACCESS PROGRAMMED & PROFICIENCY IN ENGLISH - Proficiency in English, Microsoft Office Package, Programming, Web Designing
British College of Applied Studies
DIPLOMA IN TICKETING -
International Airline Ticketing Academy
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