Fabi Ahamed

Skilled Copier Technician with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

• Establish and maintain necessary record-keeping procedures for service logs, and secure parts ordering/tracking spreadsheets that will allow for easier training and transition for future personnel.
• Prepare reports, charts and graphs for management personnel to use in making decisions which will be instrumental in the ultimate performance of IT xerographic equipment.
• Physical remote device management and control.
• Perform full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Perform Basic Connected Installations, set up IP addresses, download printer drivers and provide customer training on printing functions.
• Perform required firmware updates to equipment via USB flash drive or provided technician laptop.
• Perform troubleshooting and repair or replace equipment components as necessary.
• Demonstrate required digital competencies associated with assigned products and level assignment.
• Complete technical training on new equipment as assigned.
• Effectively execute all required territory management and call handling procedures.

• Travel
• Music
• Painting
• Photography
• Learning