Mohamed Naveed
Customer Service Executive
23A Sudarshana Road, Dehiwala
Summary
Experienced Accounts Assistant offering two and a half years of experience in this industry. Driven to provide efficient, accurate and high-quality support. Detail oriented and knowledgeable about the Industry practices and clerical support needs. I am looking for a position in the industry in which I can put into practice my knowledge and experience, ultimately benefiting the operations of the organization I work for.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Sri Lankan Airlines
1 2024 - Current
- Informed customers of upcoming promotions and deals to boost sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated team meetings and workshops to encourage open communication, sharing of best practices, and the development of new ideas for enhancing customer service delivery.
- Increased efficiency and team productivity by promoting operational best practices.
Accounts Assistant
Macksons Paints Lanka (Pvt) Ltd
09.2022 - 09.2023
- Generated invoices upon receipt of billing information and tracked collection progress.
- Facilitated smooth audits by maintaining accurate records and providing prompt responses to auditor requests.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Input financial data and produced reports using software.
Accounts Intern
Zamana Collections (Pvt) Ltd
01.2021 - 07.2022
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Education
Bachelor's In International Business Management - International Business Management
AIC Campus
Colombo 06, Sri Lanka01.2025
Diploma In Business Management - International Business Management
Pathe Global Campus
Colombo - 06, Sri Lanka05.2024
AAT Level 2 - Accounting And Finance
Association of Accounting Technicians
Colombo 05, Sri Lanka12.2021
Certificate In Graphics And Multimedia - Graphic Design
Advanced Technologies And Research Institute
Colombo, Sri Lanka09.2020
Professional Software Developer - Software Engineering
Advanced Technologies And Research Institute
Colombo, Sri Lanka09.2020
AAT Level 1 - Accounting And Finance
Association of Accounting Technicians
Colombo 05, Sri Lanka07.2020
GCE O/L - School Education
Oasis International School
Colombo 12, Sri Lanka12.2019
Skills
Administrative and Office Support
Accomplishments
- Senior prefect at Oasis International School in the year of 2018 & 2019
- Awarded a certificate for Master Mind Intelligence Quiz competition powered by AOG Campus
- Prize winner for spoken English in All-Island Graded examination held in 2009 and 2013
Non Related Referees
Mr. Sudath Priyantha
Trade Manager
Macksons Paints Lanka (Pvt) Ltd
Mobile : +94719841023
Timeline
Accounts Assistant
Macksons Paints Lanka (Pvt) Ltd
09.2022 - 09.2023
Accounts Intern
Zamana Collections (Pvt) Ltd
01.2021 - 07.2022
Customer Service Executive
Sri Lankan Airlines
1 2024 - Current
Bachelor's In International Business Management - International Business Management
AIC Campus
Diploma In Business Management - International Business Management
Pathe Global Campus
AAT Level 2 - Accounting And Finance
Association of Accounting Technicians
Certificate In Graphics And Multimedia - Graphic Design
Advanced Technologies And Research Institute
Professional Software Developer - Software Engineering
Advanced Technologies And Research Institute
AAT Level 1 - Accounting And Finance
Association of Accounting Technicians
GCE O/L - School Education
Oasis International School
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