Timeline
Work History
Overview
Education
Skills
Summary
Languages
CustomerServiceRepresentative

Mohamed Moosa

Surveillance Systems Technician & Customer Care Representative
Colombo,10

Timeline

Customer Care Representative

Monoprix
06.2022 - 08.2024

CCTV and Network Technician

I See You
03.2020 - 05.2022

GCE O/L -

Al Hira M M V
01.2018 - 12.2019

Work History

Customer Care Representative

Monoprix
06.2022 - 08.2024
  • Assisted customers with inquiries, providing accurate information and support.
  • Assisted call-in customers with questions and orders.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped customers complete purchases, locate items, and join reward programs.

CCTV and Network Technician

I See You
03.2020 - 05.2022
  • Installed and configured CCTV systems to enhance security monitoring across various locations.
  • Collaborated with team members to design effective surveillance solutions tailored to client needs.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Streamlined communication channels by setting up secure networks for clients.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Education

GCE O/L -

Al Hira M M V
Ihala Kottaramulle
01.2018 - 12.2019

Skills

Low voltage wiring

CCTV maintenance

IP camera installation

Hardware installation

Mobile device management

Physical fitness

Professionalism

Interpersonal communication

Installation and repairs

Customer service

Summary

Professional technician with significant experience in CCTV systems and network infrastructure. Skilled in installation, maintenance, and troubleshooting of surveillance and network equipment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and effectively meets evolving technical demands.

Languages

English
Upper intermediate (B2)
Tamil
Advanced (C1)
Mohamed MoosaSurveillance Systems Technician & Customer Care Representative