Customer Care Representative
Monoprix
06.2022 - 08.2024
Mohamed Moosa
Surveillance Systems Technician & Customer Care Representative
Colombo,10
Timeline
CCTV and Network Technician
I See You
03.2020 - 05.2022
GCE O/L -
Al Hira M M V
01.2018 - 12.2019
Work History
Customer Care Representative
Monoprix
06.2022 - 08.2024
- Assisted customers with inquiries, providing accurate information and support.
- Assisted call-in customers with questions and orders.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
CCTV and Network Technician
I See You
03.2020 - 05.2022
- Installed and configured CCTV systems to enhance security monitoring across various locations.
- Collaborated with team members to design effective surveillance solutions tailored to client needs.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Streamlined communication channels by setting up secure networks for clients.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Education
GCE O/L -
Al Hira M M V
Ihala Kottaramulle 01.2018 - 12.2019
Skills
Low voltage wiring
CCTV maintenance
IP camera installation
Hardware installation
Mobile device management
Physical fitness
Professionalism
Interpersonal communication
Installation and repairs
Customer service
Summary
Professional technician with significant experience in CCTV systems and network infrastructure. Skilled in installation, maintenance, and troubleshooting of surveillance and network equipment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and effectively meets evolving technical demands.
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)