Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Timeline
Generic

Mohamed Mishkath

Dubai

Summary

Self-Motivated, Hardworking, Highly Organized and detail-oriented with more than 8 years active experience supplying thorough Operation, administrative, customer support and Fulfillments Specialist with Possess the required determination to improve team members and company performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service and Delivery Coordinator

FRESH EXPRESS LLC
09.2021 - 03.2024
  • Assisting customers query and Order Process.
  • Assisting Sales team query and Order Process.
  • Handling Urgent Calls, Emails and messages when sales Representative are unavailable.
  • Handling Orders by phones, Emails and checking the Orders have the correct prices, Discounts and Products Numbers.
  • Inputting Orders, ensuring they are processed according to customer requirement and ensuring all orders are accurate and Delivered on time.
  • Respond to Complaints from Customer and give after-sales support when requested.
  • Manage customer accounts, keep accurate records of customer interactions/correspondence and transactions.
  • Proven work experience as a Sales Representative.
  • Focuses sales efforts by studying existing and potential volume of dealers.
  • Excellent selling, negotiation and communication skills.
  • Relationship management skills and openness to feedback.
  • Communicating with Vendors to get sales support.
  • Serves customers by selling products and meeting customer needs.
  • Submits orders by referring to price lists and product literature.
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Store Supervisor

LET’S ORGANIC DEPARTMENT STORE LLC
11.2019 - 05.2021
  • Managing overall Day to day store operation, staff, overseeing, merchandising activities, Orders and controlling stock.
  • Maintain and monitor store inventory and best customer services.
  • Manage order plan and coordination with warehouse to ensure Preparing and dispatching e-com orders.
  • Handling Customer quires and complaints with store and online orders.
  • Maintaining availability updates in E- commerce platform daily basis.
  • Review sales data from system to identify and communicate issues that prevent sales drop on store and e-comm.
  • Communicating with Vendors to get sales support.
  • Store open and close responsibility.
  • Manage all store related files and records.
  • Complete cash office responsible and managing.
  • Calculating staff over time and arrange payroll requires documents.
  • Store daily cash flow managing and closing.

Store Assistant Manager

SPINNEYS DUBAI LLC
09.2015 - 10.2019
  • Daily store retail operation and managing customer complaints and issues.
  • Handling Store Opening and closing responsibility.
  • Manage all store related files and records.
  • Complete office petty cash responsible and managing.
  • Calculating staff over time and arrange payroll requires documents.
  • Store daily cash flow managing and closing.
  • Ordering merchandise and maintaining the best customer services.
  • Managing staff, overseeing merchandising activities and controlling stock.

Education

Bachelor of Science - B.Sc. (Hons) in Marketing Management

University of Sri Jayewardenepura
Colombo, Sri Lanka

Computer Hardware Engineering with Networking

Turnkey IT Training Collage
Colombo, Sri Lanka

High School Diploma -

KL/ ZAHIRA COLLEGE
Kalutara, Sri Lanka

Skills

  • Proficient in Microsoft Office (Word, Excel, and PowerPoint)
  • Excellent organizational, interpersonal communication, leadership, time management, and decision-making skills
  • Working under pressure and able to meet the deadline
  • Excellent knowledge of merchandising and inventory control
  • General Knowledge of organic Products
  • Ability to handle multiple tasks and solve customer queries efficiently
  • Meeting Sales Goals and Closing Skills
  • Product Knowledge and Presentation Skills
  • Customer relationship and Motivation for Sales
  • Goal setting and achievement
  • Staff training and development

Certification

  • Complete the PIC Certificate in Dubai Municipality.
  • Complete the First Aider Basic Course.
  • Complete the Fire Fighter Basic Course.
  • Complete the Customer Service Phase 1, 3, 4.
  • Complete the Basic Food hygiene Training 1, 2.
  • Diploma of hardware and network.
  • Diploma of MS Office.
  • Certificate of Graphic Design.
  • Certificate of Spoken English.

Languages

Fluent in English, Hindi, Malayalam, Sinhala and Tamil Languages.

Disclaimer

I hereby certify that the above information is correct and complete to the best of my knowledge and belief. M. Mishkath Applicant Signature

Timeline

Customer Service and Delivery Coordinator

FRESH EXPRESS LLC
09.2021 - 03.2024

Store Supervisor

LET’S ORGANIC DEPARTMENT STORE LLC
11.2019 - 05.2021

Store Assistant Manager

SPINNEYS DUBAI LLC
09.2015 - 10.2019

Bachelor of Science - B.Sc. (Hons) in Marketing Management

University of Sri Jayewardenepura

Computer Hardware Engineering with Networking

Turnkey IT Training Collage

High School Diploma -

KL/ ZAHIRA COLLEGE

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