Mohamed Irshad
Tangalla
Summary
IT professional with over 16 years of progressive experience in the hospitality, services, and technology sectors. Specialized in IT infrastructure management, system administration, cybersecurity, and hotel technology operations, with expertise in both on-premises and cloud environments. Demonstrated success in managing IT projects, leading cross-functional teams, implementing technology upgrades, and ensuring smooth day-to-day IT operations across luxury resorts and large enterprises. International experience spanning Sri Lanka, Dubai, Qatar, and Oman, with strong adaptability to multicultural work environments. Currently serving as IT Manager at Anantara Hotels, Resorts & Spas, where I focus on driving technology innovation, enhancing operational efficiency, and supporting business growth
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Manager
Anantara Hotels, Resorts and Spas
04.2023 - Current
- Oversaw IT operations for Anantara Peace Haven Tangalle Resort, which features 152 rooms and pool villas, including Premier Garden View Rooms, Premier Ocean View Rooms, Deluxe Ocean View Rooms, and various private pool villas. Ensured IT infrastructure and systems supported both operational excellence and superior guest experiences.
- Led the successful migration from Opera V5 to Opera Cloud, ensuring seamless PMS transition and business continuity.
- Deployed a new IPTV system, upgrading from Palvision to HeroApps with casting technology, STB integration, and multi-mode Hospitality TV – the first of its kind in the Minor Group and in Sri Lanka.
- Implemented a guest message box solution to streamline internal communication and enhance guest experience.
- Spearheaded the deployment and integration of Okkami guest engagement platform, improving digital guest services.
- Managing the Oracle Simphony Cloud POS implementation, currently in progress, optimizing F&B operations and enhancing system efficiency.
- Key Projects & Implementations:
Assistant IT Manager
Anantara Hotels, Resorts and Spas
01.2021 - Current
- Successfully managed the migration from SpaBooker to Zenoti, improving spa management operations and enhancing guest service efficiency.
- Key Projects & Implementations:
Information Technology Executive
Anantara The Palm Dubai Resort
03.2019 - 10.2019
- Managed overall IT operations for Rooms & Villas (293) and Apartments (442), including PMS, Knowcross, Cisco Call Manager, Cisco network systems, Sun System, and Opera v5.
- Ensured all hardware, software, and broadband systems were maintained, reliable, and secure.
- Developed and enforced procedures for troubleshooting IT issues and maintaining IT security.
- Performed routine system setups, updates, and anti-virus maintenance.
- Supported hotel departments with IT requirements, solutions, and staff training.
- Maintained and monitored Windows 2008/2012 domain controllers, Veritas backup, FCS Unicorn, office automation, Opera v5, Micros Fidelio 9700, and SUN systems.
- Worked extensively with the Knowcross application.
- Updated F&B events and promotions on hotel digital signage boards.
- Configured and maintained Cisco 7945/7970 guest phones.
- Completed daily checklists and ensured strict adherence to SOPs.
- Responsibilities:
Senior IT Assistant
Anantara Hotels, Resorts and Spas
03.2018 - 03.2019
- Responsibilities:
Information Technology Executive
Renaissance Services SAOG
07.2016 - 07.2017
- Provided full IT support for the entire BP Khazzan oil & gas camp, including over 1,200 IT workstations and 800 Wi-Fi-enabled rooms.
- Managed installation, configuration, and maintenance of CCTV and certified camp IT/rental systems across the camp.
- Oversaw network infrastructure, ensuring reliable connectivity and IT services for all camp facilities.
- Coordinated IT operations, troubleshooting, and system upgrades to support seamless camp operations.
- Responsibilities:
System Administrator
Taj Hotels Resorts and Palaces
06.2013 - 06.2016
- Ensured system security, backup, and high availability for all IT services across the property, including 300 hotel rooms and banquet halls.
- Managed and maintained POS systems (Fildeo, IngoGenesis) and accounting systems to ensure smooth hotel operations.
- Configured and supported server infrastructure, including file servers, Active Directory, and Symantec management systems.
- Oversaw networked devices such as Vinc card printers and other critical hardware for hotel operations.
- Responsibilities:
IT Support Coordinator
PAT USA, Inc.
07.2012 - 03.2013
- Responsibilities:
Helpdesk Engineer
MillenniumIT
12.2008 - 04.2011
- Responsibilities:
IT Officer
CKL Computer Service (Pvt) Ltd
06.2006 - 03.2008
- Responsibilities:
Education
MSc - IT & Strategic Innovation
Kingston University
11.2024
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MH E-Campus
09.2025
Advance Diploma - Computer Hardware & Web Technology, Information Technology
American College of Higher Education
01.2008
Skills
- Active Directory
- System Administration
- Microsoft Exchange
Certification
- MCTS: Windows Server 2008 Network Infrastructure, Configuration
- MCTS: Windows Server 2008 Active Directory, Configuration
- MCPS: Microsoft Certified Professional
- MCTS: Microsoft Windows Vista, Configuration
- MCSA1: Messaging on Windows Server 2003
Timeline
IT Manager
Anantara Hotels, Resorts and Spas
04.2023 - Current
Assistant IT Manager
Anantara Hotels, Resorts and Spas
01.2021 - Current
Information Technology Executive
Anantara The Palm Dubai Resort
03.2019 - 10.2019
Senior IT Assistant
Anantara Hotels, Resorts and Spas
03.2018 - 03.2019
Information Technology Executive
Renaissance Services SAOG
07.2016 - 07.2017
System Administrator
Taj Hotels Resorts and Palaces
06.2013 - 06.2016
IT Support Coordinator
PAT USA, Inc.
07.2012 - 03.2013
Helpdesk Engineer
MillenniumIT
12.2008 - 04.2011
IT Officer
CKL Computer Service (Pvt) Ltd
06.2006 - 03.2008
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MH E-Campus
Advance Diploma - Computer Hardware & Web Technology, Information Technology
American College of Higher Education
MSc - IT & Strategic Innovation
Kingston University