Mohamed Irshad
Colombo
Summary
Dynamic logistics professional with a proven track record at EFL Global, excelling in key account management and customer satisfaction. Adept at problem-solving and building strong relationships, I ensure seamless operations and compliance, driving efficiency in shipment coordination. Committed to delivering exceptional service and fostering client loyalty in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive - Key Accounts
EFL Global - Sri Lanka
04.2025 - Current
Junior Executive - Key Accounts
EFL Global - Sri Lanka
09.2023 - 03.2025
- Manage end-to-end coordination of sea freight shipments, ensuring timely and cost-effective delivery for key clients.
- Review and process critical shipping documents (bills of lading, invoices, packing lists) to ensure regulatory compliance.
- Serve as the main liaison between clients, shipping lines, and customs authorities, resolving transit-related issues quickly.
- Track shipment movements and proactively inform stakeholders of status updates or potential delays.
- Handle operational challenges such as cargo delays or damages, ensuring rapid resolution with minimal disruption.
- Ensure full compliance with local and international customs regulations.
- Maintain detailed records and provide regular operational reports to internal teams.
Coordinator - Key Accounts
EFL Global - Sri Lanka
02.2019 - 03.2021
- Acted as a dedicated point of contact for key clients, ensuring high satisfaction through reliable logistics coordination and problem resolution.
- Supported billing and documentation processes while managing bookings and coordinating internal teams to meet KPIs.
- Built and maintained strong relationships with clients to encourage retention and account growth.
Account Assistant
EFL Global - Sri Lanka
02.2018 - 01.2019
- Assisted in administrative and account-related tasks, supporting the key accounts team.
- Ensured accurate data entry, document control, and coordination between finance and operations departments.
Education
Diploma in English Language (In Progress)
Institute of Management & Business Studies (IMBS)
01-2025
Postgraduate Diploma in Logistics And Supply Chain Management (OTHM) -
European Nations Campus
01-2024
Diploma in Human Resources Management -
Institute of Computer Engineering Technology(ICET)
01-2017
Diploma in Computerized Accounting -
Institute of Computer Engineering Technology(ICET)
01-2017
Diploma in Microsoft Office -
Institute of Computer Engineering Technology(ICET)
01-2017
GCE Advanced Level – Commerce Stream
Mahabodhi College
Maradana01-2016
GCE Ordinary Level
St.John's College
Dematagoda01-2013
Skills
- Logistics management
- Team player
- Teamwork
- Build Strong Relationships
- Customer Satisfaction
- Problem Solving
Affiliations
- Served as a School Board member at St. John's College.
- Attended a three-day Leadership Camp at Subodhi.
- Contributed to the HSBC Junior Achievement Project.
- Engaged in the Future Leaders Certificate workshop.
- Cross Society completed a one-day First Aid Level 1 course conducted by the Sri Lanka Red.
Certification
SLFFA Foundation Certificate in Multi-Modal Transport & Logistics
Sri Lanka Freight Forwarders Association (SLFFA), 2024
CargoWise Certified Professional (CCP)
CargoWise Certified Operator (CCO)
CargoWise Certified Specialist (CCS)
WiseTech Academy, 2024
AAT Sri Lanka – Level II
Association of Accounting Technicians of Sri Lanka, 2022
Languages
Sinhala
First Language
English
Upper Intermediate (B2)
B2
Tamil
Proficient (C2)
C2
References
References available upon request.
Timeline
Executive - Key Accounts
EFL Global - Sri Lanka
04.2025 - Current
Junior Executive - Key Accounts
EFL Global - Sri Lanka
09.2023 - 03.2025
Coordinator - Key Accounts
EFL Global - Sri Lanka
02.2019 - 03.2021
Account Assistant
EFL Global - Sri Lanka
02.2018 - 01.2019
Diploma in English Language (In Progress)
Institute of Management & Business Studies (IMBS)
Postgraduate Diploma in Logistics And Supply Chain Management (OTHM) -
European Nations Campus
Diploma in Human Resources Management -
Institute of Computer Engineering Technology(ICET)
Diploma in Computerized Accounting -
Institute of Computer Engineering Technology(ICET)
Diploma in Microsoft Office -
Institute of Computer Engineering Technology(ICET)
GCE Advanced Level – Commerce Stream
Mahabodhi College
GCE Ordinary Level
St.John's College
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