Mohammad Aqeel
Supermarket Manager
Mawanella,+92
Summary
Highly accomplished and results-driven sales professional with over 15 years of extensive experience in supermarket management and customer service. Proven track record of consistently achieving sales targets and driving revenue growth through strategic planning and exceptional leadership. Adept at building and nurturing strong client relationships, implementing innovative sales strategies, and enhancing operational efficiency. Possesses strong communication and negotiation skills, with a deep understanding of market trends and consumer behaviour. Committed to delivering outstanding customer experiences and fostering a collaborative team environment to achieve organisational goals. Fluent in English, Tamil, and Sinhalese, with a demonstrated ability to thrive in dynamic and fast-paced environments.
Overview
13
13
years of professional experience
Work History
Supermarket Manager
The Good Farmer
3 2021 - 5 2023
- Customer service
- Strong leadership and management skills to effectively lead and motivate a team
- Develop and implement strategies to drive sales and increase profitability
- Excellent communication and interpersonal skills to interact with staff, customers, and suppliers effectively
- Strong organizational and multitasking skills to handle multiple responsibilities and prioritize tasks
- Coordinating store operations
- Managing budgets
- Manage staff and assign duties
- Overseeing pricing and stock control
- Preparing promotional materials and displays
- Monitor and analyze sales customer data to identify trends and opportunities for improvement
- Collaborate with suppliers and negotiate contracts to ensure competitive pricing and quality products
- Sound financial management to analyze financial data and make effective decisions
- Problem-solving and decision-making.
Executive
Cargills Food City
03.2008 - 01.2021
- Customer service
- Manage the supermarket's budget, including monitoring expenses and minimizing waste
- Ensure that the store is properly stocked with products and manage inventory levels to prevent shortages or overstocking
- Train and supervise supermarket staff, ensuring that they provide excellent customer service and follow company policies and procedures
- Develop and implement operational policies and procedures to maintain a safe and clean environment for staff and customers
- Resolve customer complaints and ensure a high level of customer satisfaction
- Stay informed about market trends, new products, and competitors to make informed business decisions and maintain a competitive edge
- Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth
- Perpetual inventory
- Goods receiving
- Check availability of products
- Educate staff about new products
- Goods store organizing
- Data entry.
Education
Supermarket Management Diploma
IGA Coca Cola Institute
ASAP (Accelerated Skills Acquisition Program)
USAID Sri Lanka
Skills
Organization
Maintained current knowledge of self planograms and end-cap plans to effectively merchandise products
Inspected floor displays, noted missing items and immediately replenished merchandise
Swiftly moved customer levels in check-out lines to get proper movement flow within the store and diminish 90% of complaints
Inventory Management
Performed regular segment cycle counts and weekly inventory audits to maintain accurate records
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to the "first in, first out" rule
Stayed current on available products, store promotions and customer service policies to better shoppers
Customer Interactions
Pleasantly greeted more than 80 customers a day and always provided prompt and courteous service
Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
Store Layout
Merchandising Strategies
Health and safety
Budget Planning
Recruitment and hiring
Scheduling Coordination
Professionalandacademicqualification
- Supermarket Management Diploma in IGA coca cola institute
- Course completed ASAP (Accelerated Skills Acquisition Program) USAID Sri Lanka
Personal Information
Date of Birth: 02/25/1989
Disclaimer
I hereby certify that the above particulars given by me are true and correct to the best of my knowledge. MNM. Aqeel.
Timeline
Executive
Cargills Food City
03.2008 - 01.2021
Supermarket Manager
The Good Farmer
3 2021 - 5 2023
Supermarket Management Diploma
IGA Coca Cola Institute
ASAP (Accelerated Skills Acquisition Program)
USAID Sri Lanka