Adobe Photoshop
Milan Koutrogiannios
Front Desk Officer
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Front Office Supervisor
Tartaruga Beach Resort
Unawatuna, Galle
10.2017 - Current
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared agendas and took notes at meetings to archive proceedings.
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Handled office contracts like leases, utilities and employee agreements.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Dispersed petty cash to employees and collected and managed receipts.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Organized documents for company communication, travel vouchers and payment services.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Supervisor
Araliya Gardens
Hikkaduwa, Galle
07.2016 - 10.2017
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamlined operations to improve process efficiency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Receptionist
Tartaruga Hotel
Unawatuna, Galle
10.2015 - 07.2016
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
Education
High School Diploma -
Sussex College Galle
Kalegana, Galle 04.2014 - 08.2016
Diploma - Computer Hardware And Networking
Eosft Metro Campus
Galle 04.2001 -
Certificate Level - Bachelor in Computer Science
Esoft Metro Campus
Galle 04.2001 -
Diploma - Diploma in Multimedia
Wijaya Graphics
Galle 02.2016 - 11.2018
Diploma - Delf A1
Alliance Française
Galle 04.2001 -
No Degree - Advanced Certificate In Human Resource Management
Chartered Institute of Personnel Management
Galle 04.2001 -
Skills
English Oral and writing communication
Software
Adobe Illustrator
Adobe After Effects
Adobe Premier
Adobe Page Maker
CorelDRAW
3Ds Max
3D MAYA
Microsoft Office Package
Timeline
Front Office Supervisor
Tartaruga Beach Resort
10.2017 - Current
Supervisor
Araliya Gardens
07.2016 - 10.2017
Diploma - Diploma in Multimedia
Wijaya Graphics
02.2016 - 11.2018
Receptionist
Tartaruga Hotel
10.2015 - 07.2016
High School Diploma -
Sussex College Galle
04.2014 - 08.2016
Diploma - Computer Hardware And Networking
Eosft Metro Campus
04.2001 -
Certificate Level - Bachelor in Computer Science
Esoft Metro Campus
04.2001 -
Diploma - Delf A1
Alliance Française
04.2001 -
No Degree - Advanced Certificate In Human Resource Management
Chartered Institute of Personnel Management
04.2001 -
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