Milan Fernando
Colombo
Summary
Experienced administrative and executive support professional with a background in customer service and organizational coordination. Skilled in diary management, meeting coordination, and delivering exceptional customer service. Holds a Graduate Diploma in Accounting and a Bachelor’s degree in Business (Human Resource Management). Proficient in Microsoft Office and time management. Recognized for outstanding execution and commitment to excellence. Eagerly pursuing opportunities to transition into HR roles, leveraging my academic background to become an HR professional with a focus on overall HR management.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Executive Support Team Lead
London Stock Exchange Group
5 2022 - Current
- Coordinated daily service operations ensuring smooth business continuity
- Evaluated employee performance and identified hiring and training needs
- Specialized in recruitment for Executive Support in Sri Lanka
- Coached and supported new and existing VPAs
- Set objectives and conducted performance appraisals; managed performance
- Planned and managed capacity allocations and organized holiday cover requirements within the team
- Acted as the first point of contact for internal and external stakeholder queries regarding daily operations.
Senior Executive Support Assistant
London Stock Exchange Group
01.2022 - 04.2022
- Handled ad hoc tasks including providing 'buddy' cover for new joiners when necessary.
- Deputized for the line manager in their absence and assisted junior team members with queries.
Executive Support Assistant
London Stock Exchange Group
02.2020 - 12.2021
- Supported Directors in the Organization with administrative tasks and maintained office systems
- Coordinated internal and external meetings ensuring thorough preparation
- Acted as the first point of contact for incoming communications
- Demonstrated the ability to work effectively as an individual contributor in a high-pressure environment
- Built and maintained strong working relationships both internally and externally
- Arranged travel itineraries and accommodation in collaboration with the in-house travel team while also tracking and processing expenses
Senior Associate
WNS Global
08.2019 - 01.2020
- Collaborated with onshore teams to integrate revenue data and conducted financial analysis.
Accountant
TWF Partners
01.2019 - 06.2019
- Analyzed revenue data, prepared financial statements, and managed tax-related matters
- Maintained strong relationships with clients, providing exceptional customer service and addressing their financial needs and concerns.
Administrative Assistant
TWF Partners
09.2016 - 12.2018
- Managed office correspondence, maintained filing systems, and supported financial operations
- Handled confidential documents with discretion and followed established protocols to ensure the security and confidentiality of sensitive information.
Customer Service Executive
HSBC Data Processing Lanka (Pvt) Ltd
06.2010 - 06.2012
- Handled customer queries and managed account-related requests
- Exceeded daily service quality and performance goals
- Effectively managed time by prioritizing workloads and handling multiple tasks concurrently.
Education
Graduate Diploma in Accounting -
Charles Sturt University
01.2017 - 04.2018
BBA - Bachelor of Business (Human Resource Management)
Charles Sturt University
07.2012 - 10.2015
Skills
Candidate Screening
Administrative Support
Interviewing Clients
Calendar Management
Scheduling
Filing
Expense Reporting
Travel Coordination
Microsoft Teams
Microsoft Office
Time Management
Team Collaboration
Multitasking
Customer Service
Websites
Certification
Lean Six Sigma - Green Belt, 2023
Accomplishments
- Value In Practice” Award - London Stock Exchange Group (2022)
- Best Rookie” - HDPL for outstanding execution and commitment (2021)
Activities
Secretary for the Sports Committee (2023-2024), Collaborated on the Statement of Work (SOW) to hire coaches for LSEG sports teams, demonstrating leadership and organizational skills.
References
Available upon request.
Timeline
Senior Executive Support Assistant
London Stock Exchange Group
01.2022 - 04.2022
Executive Support Assistant
London Stock Exchange Group
02.2020 - 12.2021
Senior Associate
WNS Global
08.2019 - 01.2020
Accountant
TWF Partners
01.2019 - 06.2019
Graduate Diploma in Accounting -
Charles Sturt University
01.2017 - 04.2018
Administrative Assistant
TWF Partners
09.2016 - 12.2018
BBA - Bachelor of Business (Human Resource Management)
Charles Sturt University
07.2012 - 10.2015
Customer Service Executive
HSBC Data Processing Lanka (Pvt) Ltd
06.2010 - 06.2012
Executive Support Team Lead
London Stock Exchange Group
5 2022 - Current