Menaamsha Ajlan
Colombo
Summary
Dynamic customer service professional with a proven track record at Tellida PVT LTD, excelling in customer relationship management and technical support. Adept at resolving complex issues and enhancing customer satisfaction through effective communication and active listening. Committed to driving results and fostering a positive customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Executive - Part Time
Tellida PVT LTD
Colombo
01.2025 - Current
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Ensured that all customer queries were handled quickly and professionally.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed follow-up calls to customers regarding their inquiries or orders.
Assistant Team Lead
Tellida PVT LTD
Colombo
11.2021 - 09.2024
- Assisted in training new employees on systems and procedures.
- Provided technical support to team members when needed.
- Identifying and assessing customer needs to achieve satisfaction.
- Process complaints and issues related to products or services.
- Implementing a shadowing program.
- Conducting overall training sessions.
Teacher
Mount Royal International School
Dehiwala
01.2020 - 10.2021
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Maintained a safe and orderly learning environment for all students.
- Instructed students in academic subjects such as religion, English language and literature.
Education
Certificate - Digital Marketing
Sri Lanka Institute of Marketing
Colombo, Sri Lanka 01-2022
GCE Advanced Level - Arts
Muslim Ladies’ College
Colombo 4 01-2019
GCE Ordinary Level -
Muslim Ladies’ College
Colombo 4 01-2016
Skills
- Customer service
- Technical support
- Communication skills
- Time management
- Active listening
- Customer relationship management
Timeline
Customer Service Executive - Part Time
Tellida PVT LTD
01.2025 - Current
Assistant Team Lead
Tellida PVT LTD
11.2021 - 09.2024
Teacher
Mount Royal International School
01.2020 - 10.2021
Certificate - Digital Marketing
Sri Lanka Institute of Marketing
GCE Advanced Level - Arts
Muslim Ladies’ College
GCE Ordinary Level -
Muslim Ladies’ College