Melina Vonhagt
Assistant Manager - Oparations
Nugegoda
Summary
Dedicated Operations Assistant Manager with a robust background in compliance, administration, and human resources. Proven ability to adapt to evolving responsibilities and thrive in dynamic environments. Experienced in effectively managing operations, ensuring compliance with regulatory standards, and optimizing administrative processes to enhance organizational efficiency. "A flexible individual that sees challenges as opportunities for personal and professional growth."
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager- Operations
A leading Healthcare RCM
7 2014 - Current
- Currently undergoing comprehensive Revenue Cycle Management training focusing on financial operations and compliance
- Engaging in team collaborations to support efficient workflow and client service excellence
- Focused on effectively addressing client requirements within the healthcare’s finance sector.
Compliance & Key Account Manager
Alcon Surgical Division
04.2014 - 06.2024
- Started as Administrative Executive in 2014, promoted to Compliance and Vigilance Officer in 2018, and subsequently advanced to Compliance and Key Account Manager in 2023, demonstrating continuous growth through expanded responsibilities and enhanced job scope
- Developed robust compliance reporting processes, foreseeing trends and adapting to global regulations
- Streamlined communication handling, reducing response time by 50% for adverse events and concerns
- Trained local teams on vigilance violations and managed subject-specific budgets and targets
- Led successful surgical device market expansion, achieving an 11% increase in sector share
- Fostered a 17% growth in accessory sales through strategic partnerships with healthcare organizations
- Enhanced customer loyalty and retention through personalized product solutions
- Implemented sales initiatives targeting optometrists and pharmacists, yielding a 7% sales increase
- Managed comprehensive vigilance management processes and HR functions
- Presented strategic plans and market analyses, facilitating successful collaborations
- Provided direct patient education and surgical support at high-volume eye clinics
- Oversaw administrative operations, ensuring seamless customer communication and regulatory compliance.
Project Coordinator
MTD Walkers PLC
11.2010 - 04.2014
- Led 6 major infrastructure projects, consistently meeting timelines and exceeding expectations
- Successfully managed project timelines, budgets, and resources to ensure on-time and within-budget project completions
- Collaborated effectively with cross-functional teams to identify project requirements and dependencies, fostering cohesive project execution
- Proactively identified and mitigated project issues and risks, resulting in an 8% reduction in regulatory-related delays
- Developed Standard Operating Procedures (SOPs) to streamline project management procedures, enhancing quality control and optimizing financial resources.
Business Administrative Assistant
Land—Ocean Consortium
08.2008 - 11.2010
- Orchestrated seamless planning and execution of staff events, including team-building activities and celebrations, fostering a positive work environment
- Coordinated logistics for meetings, ensuring optimal scheduling, room setup, and availability of necessary materials and equipment
- Managed calendars and schedules for executives and team members, facilitating efficient time management and prioritization of tasks
- Interdepartmental collaboration and cross functional facilitation
- Implemented efficient filing and record-keeping systems, improving accessibility and organization of administrative documents and resources.
Education
Master of Business Administration in Hospital and Health Services Management -
University of Bedfordshire (UK)- Oxford College of Business, Colombo
05.2023 - 05.2024
Basic Certificate in Optometry - undefined
Sri Lanka Optometric Association, Colombo
11.2021 - 05.2023
Advanced Certification in Human Recourses Management - undefined
Institute of Personnel Management, Colombo
12.2008 - 05.2009
GCE Advanced Level in Commerce stream (2A’s & 2B’s) - undefined
St. Thomas’ College, Kotte
08.2001 -
Skills
Situational leadership
Strategic planning
Budgetary discipline
Problem Solving and Decision Making
Communication and Stakeholder Management
Team Building and engagement
Operational Management
Compliance and Regulatory Adherence
Administrative Efficiency
Human Resources Coordination
Adaptability and Change Management
Team Collaboration and Leadership
Timeline
Master of Business Administration in Hospital and Health Services Management -
University of Bedfordshire (UK)- Oxford College of Business, Colombo
05.2023 - 05.2024
Basic Certificate in Optometry - undefined
Sri Lanka Optometric Association, Colombo
11.2021 - 05.2023
Compliance & Key Account Manager
Alcon Surgical Division
04.2014 - 06.2024
Project Coordinator
MTD Walkers PLC
11.2010 - 04.2014
Advanced Certification in Human Recourses Management - undefined
Institute of Personnel Management, Colombo
12.2008 - 05.2009
Business Administrative Assistant
Land—Ocean Consortium
08.2008 - 11.2010
GCE Advanced Level in Commerce stream (2A’s & 2B’s) - undefined
St. Thomas’ College, Kotte
08.2001 -
Assistant Manager- Operations
A leading Healthcare RCM
7 2014 - Current