Mayorran Siva

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Prospected continuously for new potential customers and maintained robust conversion rate.

• Leveraged experience through vital management positions guiding business to success.
• Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
• Provided transformational support to clients by planning and implementing security interventions.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Supported office business development and customer service.

Acts as a catalyst of growth of the Sri Lankan IT and BPM industry by facilitating trade and business,
propagation of education and employment, encouragement of research and innovation, and by
supporting the creation of a progressive national policy framework.

Program Manager for DELL, Courts SG/MY, Blackberry, SLB, UBER – Total HC – 217
Direct report to project directors and clients. All reporting were created/developed and maintained by
myself
Handles Daily/Weekly/Monthly scorecard for Hyderabad, Bangalore and Kuala Lumpur (All 3 Dell
sites)
Designed and developed staff efficiency on product knowledge, understanding customer issue &
problem solving mechanism