Mayondi Maralande
Colombo,8
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Head of Psychology
International Study Centre
2025.12 - Current
- Handling card related enquiries and ensuring full customer satisfaction.
- Answering queries over the phone in a fast-paced environment while meeting KPI's.
- Answering 80-120 calls per day while achieving the set KPI's.
- Secure customer authentication.
- Recommending appropriate products to eligible customers.
- Strong knowledge of software such as SAP, EBOBS, SVS and Salesforce.
- Frontline client service across a diverse, multicultural client base.
- Developed course materials for undergraduate psychology curriculum.
- Delivered engaging lectures on various psychological theories and practices.
- Facilitated interactive discussions to enhance student understanding of concepts.
- Mentored students in academic research and career planning within psychology.
- Evaluated student performance through assessments and feedback sessions.
- Collaborated with faculty to improve program structure and content delivery.
- Evaluated academic progress of students through grading tests and papers.
- Researched emerging topics in the field of psychology for use in class instruction.
- Organized and facilitated group discussions focused on psychological topics.
- Maintained complete and accurate classroom records, including attendance and grades.
Rehabilitation Psychologist
Vida Medical Centre
Colombo
2025.10 - Current
- Conducted psychological assessments for patients with rehabilitation needs.
- Developed individualized treatment plans to address patient-specific challenges.
- Facilitated group therapy sessions to promote peer support and healing.
- Provided counseling and support to patients and their families throughout recovery.
- Monitored patient progress and adjusted treatment approaches as necessary.
- Collaborated with multidisciplinary teams to optimize patient care strategies.
Rehabilitation Psychologist (VIC)
AloraCare
2022.06 - Current
- Conduct comprehensive assessments to evaluate clients' physical, psychological, social, and vocational needs.
- Develop and implement personalized rehabilitation plans to support clients in achieving their recovery and life goals.
- Provide career guidance, job-readiness training, and support for clients re-entering the workforce.
- Assist clients with managing chronic illnesses, disabilities, or injuries through therapy, education, and resources.
- Offer counseling to address emotional and psychological challenges, including stress, depression, and anxiety.
- Advocate for clients' rights and needs with employers, healthcare providers, and community organizations.
- Coordinate with multidisciplinary teams, including doctors, therapists, and social workers, to ensure integrated care.
- Evaluate workplace environments to recommend adjustments that facilitate clients' successful return to work.
- Lead therapy or support groups to foster peer learning and emotional support among clients.
- Design and deliver workshops on self-care, re-skilling, and disability awareness for clients and stakeholders.
- Regularly review and adjust rehabilitation plans based on client feedback and measurable outcomes.
- Maintain detailed records of client interactions, assessments, and outcomes, adhering to confidentiality and compliance standards.
- Experience with the NDIS framework
- DBT, CBT, MI, ACT, Somatic therapy and Art therapy.
Program Manager
Gapstars - The Liv Foundation
2025.01 - 2026.03
- Manage the vocational school program at Cholanckanda Youth Training Centre (CYTC).
- Develop and oversee program initiatives to support youth skill development and career opportunities.
- Coordinate stakeholder engagement, including educators, donors, and local organizations.
- Ensure program alignment with industry standards and vocational training best practices.
- Monitor program impact, reporting on key outcomes and areas for improvement.
Project Management Consultant
Durdans hospital
2024.09 - 2025.06
- Develop comprehensive project plans, timelines, and budgets for hospital initiatives, ensuring alignment with organizational goals.
- Collaborate with hospital administrators, medical staff, and external vendors to ensure project objectives are met efficiently.
- Identify potential risks and develop mitigation strategies to minimize disruptions to hospital operations.
- Oversee the allocation and optimization of resources, including staff, equipment, and financial budgets, for project execution.
- Implement best practices and streamlined workflows to enhance hospital operations and service delivery.
- Ensure all projects adhere to healthcare regulations, safety standards, and hospital policies.
- Track and analyze project performance metrics, preparing detailed reports for hospital leadership.
- Manage cross-functional teams, providing guidance and support to achieve project milestones on time and within budget.
- Facilitate smooth transitions during new implementations, including training hospital staff on updated systems or procedures.
- Evaluate, negotiate, and manage contracts with external service providers to support hospital projects.
Risk, Quality and Compliance Facilitator
Just for U Homecare
2020.12 - 2022.12
- Effective liaison with Aged Care Quality and Safety Commission on external audit planning and preparation.
- Maintenance of Accreditation to Aged Care Quality Standards.
- Internal Audit system maintained.
- Training and coaching care consultants and other staff regarding new practices.
- Creating essential forms and documents to be used by staff in accordance with the stated policy and practice standards.
- KPI management for care consultants and contact centre staff.
- Quality, efficiency and compliance monitoring.
- Continuous improvement and business growth.
- Internal audit reports maintained at a minimum 80% compliance.
- Audit findings resolved within timeframes.
- Continuous Quality Improvement Register, including Approved Supplier issues is maintained.
- Complaints and incidents resolved within specified timeframes.
- JFU's regulatory/ legislative/ HCP industry sources are effectively monitored and communicated internally.
- Processes/systems to meet changing HCP requirements are developed and implemented.
- HCP program and other relevant staff are supported to implement changed processes and systems effectively.
- Information to staff, clients and Approved Suppliers is planned and coordinated effectively.
- Use of high-level communication and consultation skills
- Complaints management and Incident report Management
- Auditing Skills
- Identified potential risks through comprehensive risk assessments and analysis.
- Advised on the financial impact of risks and recommended strategies for financial protection.
Student engagement
Swinburne Online
2017.02 - 2020.12
- Help students evaluate and realize educational and career options.
- Providing ongoing enrolment support for students and staff.
- Provide expert advice on complex student matters to staff and students.
- Case resolution for students by ensuring accurate assessment and processing of all student functions such as enrolments, exemptions, and course changes.
- Management of the placement portfolio therefore providing communication regarding placements to staff and students.
- Ability to effectively utilize systems such as CRM and student systems such as StudentOne and Sonia for placement management.
- Expert level academic support and placement portfolio management.
- Implemented strategies to increase student engagement and motivation in science subjects.
- Integrated technology into daily lessons to enhance student engagement and understanding.
- Developed and implemented engaging lesson plans that promoted student engagement and learning in the area of art history.
- Designed activities that encouraged student engagement with the language material.
- Incorporated cultural elements into the curriculum in order to increase student engagement and understanding of the target language culture.
- Developed and implemented strategies to increase student engagement in campus activities.
- Initiated new programs designed to enhance student engagement in the classroom.
- Organized classroom discussions to foster student engagement.
- Developed reports on student engagement in various programs and services.
Community Advocate
The Office of the Public Advocate
2014.01 - 2018.12
- Provide advocacy services for the residents to ensure protection from exploitation, neglect and abuse.
- Visit disability accommodation services, supported residential services and mental health facilities.
- Advocated for community needs through outreach and engagement initiatives.
- Developed educational materials to raise awareness of community resources.
- Trained volunteers on effective advocacy techniques and community support strategies.
- Assisted in drafting policy recommendations for local government consideration.
- Coordinated events to promote civic participation and community involvement.
- Built key partnerships with community organizations to foster access to educational resources for under-served youth populations.
- Assisted with grant writing efforts to secure additional funding for community initiatives.
- Maintained accurate records of program activities, including data entry into a variety of databases.
- Participated in coalition meetings focused on creating positive change for marginalized communities.
- Conducted interviews with people from target populations to listen to concerns and amplify group's voice.
- Trained students to lead social change, run strategic campaigns, organize news conferences, build strong coalitions, generate grassroots support, and coordinate lobby days.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Guided clients through transition to independent living within community.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Teaching Assistant, Human Anatomy and Physiology
La Trobe University
2014.03 - 2017.11
- Seasonally employed at the start of each term to accurately assess and process applications/documents required for registration.
- Processing documents in accordance to the requirements for each discipline.
- Data entry and database maintenance.
- Working with CRM database Integrated Student Information System (ISIS).
- Engaging with a diverse range of stakeholders.
- Assisted in delivering engaging lectures on human anatomy concepts.
- Supported laboratory sessions, ensuring proper procedures and safety protocols.
- Developed educational materials for anatomy and physiology courses.
- Graded assignments and provided constructive feedback to students.
- Facilitated discussions and study groups to enhance student understanding.
- Maintained laboratory equipment, ensuring functionality for student use.
- Organized review sessions to prepare students for exams and assessments.
- Provided one-on-one tutoring to students on topics related to Human Anatomy and Physiology.
- Utilized multimedia tools such as videos, podcasts, and slideshows when appropriate during classroom instruction.
- Created handouts, study guides and other resources to help students understand complex topics in Human Anatomy and Physiology classes.
- Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
- Proctored examinations and monitored for cheating.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
Education
Master of Rehabilitation Counselling -
Griffith University
Postgraduate Diploma of Psychology (hons) - Applied Psychology
University of New England
2017.02 - 2018.02
Bachelor of Health Science - Anatomy & Physiology
La Trobe University
Skills
- Project Management
- Risk Management
- Risk Assessments
- Case Management
- Rehabilitation Counselling
- Vocational Assessments
- Tertiary Education Management
- Stakeholder Management
- Resource Management
- Workflow Management
- Process Enhancement
- Continuous Improvement
- Quality Analysis
- CRM Optimization
- Dispute Resolution
Timeline
Head of Psychology
International Study Centre
2025.12 - Current
Rehabilitation Psychologist
Vida Medical Centre
2025.10 - Current
Program Manager
Gapstars - The Liv Foundation
2025.01 - 2026.03
Project Management Consultant
Durdans hospital
2024.09 - 2025.06
Rehabilitation Psychologist (VIC)
AloraCare
2022.06 - Current
Risk, Quality and Compliance Facilitator
Just for U Homecare
2020.12 - 2022.12
Student engagement
Swinburne Online
2017.02 - 2020.12
Postgraduate Diploma of Psychology (hons) - Applied Psychology
University of New England
2017.02 - 2018.02
Teaching Assistant, Human Anatomy and Physiology
La Trobe University
2014.03 - 2017.11
Community Advocate
The Office of the Public Advocate
2014.01 - 2018.12
Master of Rehabilitation Counselling -
Griffith University
Bachelor of Health Science - Anatomy & Physiology
La Trobe University