Hi, I’m
MARY SULAXANA
Mannar,Sri Lanka
Summary
Results-driven customer service and financial services professional with over 7+ year’s of experience across banking, insurance, and retail sectors. Proven expertise in client relationship management, sales, account operations, and customer support. Adept at delivering personalized service, achieving sales targets, and resolving customer inquiries efficiently. Skilled in using Microsoft Office, POS systems, and basic accounting tools. Strong cross-functional communication abilities. Committed to driving service excellence and contributing to organizational success through a customer-centric and detail-oriented approach.
Overview
7
years of professional experience
Work History
AIA Insurance LtdJaffna, Sri Lanka
Executive
01.2023 - 08.2023
Job overview
- Delivered tailored insurance solutions to clients.
- Handled documentation, renewals, and customer queries efficiently.
- Achieved monthly sales targets and ensured client retention.
- Conducted market research and analysis to identify potential business opportunities.
- Created reports summarizing progress against organizational goals and objectives.
- Organized and facilitated regular meetings with senior management teams.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Developed and implemented strategies to increase executive efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
NDB Bank, Sri Lanka
Senior Business Development Associate
02.2018 - 06.2022
Job overview
- Managed customer relationships and promoted banking products.
- Assisted with account openings, loan applications, and customer support.
- Consistently met performance KPIs for service and productivity.
- Developed and implemented strategies for fundraising campaigns to support organizational objectives.
- Analyzed financial data to identify areas for improvement in fundraising efforts.
- Drafted communication materials such as emails, letters, and brochures intended for both internal and external audiences.
- Assisted in conducting market research to identify new development opportunities.
- Engaged in the coordination and scheduling of development meetings and workshops.
Cargills Foods Company (Pvt) Ltd, Sri Lanka
Customer Service Assistant & Cashier
05.2016 - 01.2018
Job overview
- Operated POS systems and handled daily cash flow.
- Provided prompt and courteous service to customers.
- Supported team in maintaining store efficiency and product presentation.
- Responded promptly to customer inquiries about order status or product availability.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Provided product knowledge to customers through effective communication.
- Analyzed customer feedback surveys to identify areas for improvement.
Education
St. Xavier's Girls' SchoolMannar, Sri Lanka
Ordinary Level (O/L) from Mathematics, English, and others
12.2012
EDHat International, IDM CampusVAVUNIYA
High School Diploma
University Overview
- Computer Application Assistant Certificate
- English Certificate Course
Sun British Management College VAVUNIYA
Some College (No Degree) from Microsoft
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer service and relationship management
- Presentation and communication skills
- Leadership & teamwork
- Adaptability and problem-solving
- Sales strategy
- Account management
- Documentation management
- Time management
- Financial administration
Languages
Tamil
First Language
English
Proficient
C2
Achievements And Activities
- Member, KIRIDA SAKTHI Club
- 3rd Place - Discuss Throw, Zonal Educational Competition (2007)
- Completed Zonal Athletic Coaching Camp (2009 - Mannar)
- Active participant in inter-school athletics
References
Mr Antony caleesious, ZOA Nigeria director
+94 (77) 310 0473
antonycaleesious@gmail.com
Mr Deepthi priyadarshana , AIA INSURANCE Manager
+94 772642068
deepthi.priyadarshanaaia@gmail.com
Timeline
Executive
AIA Insurance Ltd
01.2023 - 08.2023
Senior Business Development Associate
NDB Bank
02.2018 - 06.2022
Customer Service Assistant & Cashier
Cargills Foods Company (Pvt) Ltd
05.2016 - 01.2018
St. Xavier's Girls' School
Ordinary Level (O/L) from Mathematics, English, and others
EDHat International, IDM Campus
High School Diploma
Sun British Management College
Some College (No Degree) from Microsoft
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