Maria Monica Saculles Gonzales
Human Resource Executive
#219 Upper Pinget, Baguio City,32
Summary
Conscientious and detail-oriented Human Resource Professional with excellent team leadership and program management strategies. Articulate negotiator skillful in supporting competitive company growth by sourcing and recruiting top-quality applicants for critical roles. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating with outstanding interpersonal, coaching, and persuasive communication skills. Highly proficient in building relationships with key decision makers, customers, and team members. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
HR/Talent & Culture Executive
Mercure Maldives Kooddoo Resort by Accor
Maldives
11.2022 - 01.2023
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Fostered positive work environment through comprehensive employee relations program.
- Participated at strategic and operational level to develop and strengthen human resources services and mission.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Maintained human resources regulatory compliance with local, state and laws.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Administered performance evaluations/appraisals to provide constructive feedback.
- Cultivated and maintained support and relationships in culturally-diverse communities.
- Handles and prepare work visas and requirements for employee commencement.
Human Resources Coordinator – Service Leader
Cheval Blanc Randheli by LVMH
Maldives
03.2022 - 09.2022
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Supported HR functions with emphasis on record keeping, data entry, and privacy to keep employee data confidential.
- Developed and implemented effective recruitment, onboarding for new hires, and orientation training.
- Explained employee compensation, benefits, schedules, and working conditions.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Prepare and process reimbursements according to the Hotel and Resort guidelines.
- Liaised with Medical team.
- Communicating to Travel Agent for International/Domestic flight options and local company for employee boat transfer request.
- Liaised between departments to improve communications.
At Your Service - Pre Opening
The Ritz-Carlton Maldives, Fari Islands
Maldives
06.2021 - 09.2021
- Work responsibilities are consists of three which are Guest Relations, Receptionist, Concierge, and In-Villa Dining order taker.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest feedback, using to improve service and departmental operations.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Coached and developed associates to improve soft skills and recovery techniques.
- Ensure proper credit, handling late charges, cash, credit/debit cards, paid outs and refunds.
- Updating and communicating guests' preferences /profiles.
- Creating experience and personalized itineraries to be available prior arrival.
- Checking for Day Visits requests based on local authority approvals.
- Assisting on Tourist Visa extension for guests.
Guest Relations Officer / Alchemist – Front Office
Cheval Blanc Randheli by LVMH
Maldives
09.2018 - 03.2021
- Work responsibilities are consists of three which are Guest Relations, Receptionist, and Concierge.
- Welcomed guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone and email inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed guests of further financial responsibility to facilitate timely payments.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Updates the High Balance Report daily
- Prepares Guests' Arrival Amenities
- Following the standard procedure for the Pre-Authorizations.
- Handling cash, cards, and foreign currencies.
Guest Service Associate – Front Office
Shangri-La's Hambantota Golf, Resort and Spa
Hambantota
12.2017 - 12.2018
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Checking physical bills from the Micros Opera during Graveyard shift.
- Billings/Cashiering.
Guest Relations Officer Intern – Front Office
Shangri-La's Hambantota Golf, Resort and Spa
Hambantota
07.2017 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and billing information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative, upselling rooms, and creativity while tackling difficult tasks.
- Developed and maintained positive relationships with guests for satisfaction.
- Collating and sharing all guests' feedbacks/complaints to management for resolution.
On-the Job Trainee
Dusit Thani
Manila
02.2017 - 05.2017
- Worked with Human Resource Department to liaise with all departments. To assist/check/call for recruitment, admin related work, interns, medical requirements for regular and casual employees.
- Worked with Front Office Department for Guests Services and Business Centre.
- Worked with Housekeeping Department.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
On-the Job Trainee
Le Monet Hotel
Baguio City
06.2016 - 07.2016
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked with Human Resource Department to liaise with all departments, and to assist on recruitment process.
- Worked with Sales and Marketing Department to assist on sales payments and documentations.
- Worked with Food and Beverage Department to prepare and serve guests on taking food orders, assisting on beverage/Hot Pot, Stewarding, and Wine Service.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Baguio
Baguio City, Philippines 06.2013 - 05.2017
Skills
Human Resource Management
Accomplishments
Awarded for Outstanding Guest Services for 5 times at Shangri-La's Hambantota Golf, Resort and Spa, Sri Lanka
Certification
Front Office Service National Certificate II - Technical Education and Skills Development Authority (T.E.S.D.A.), Baguio City, Philippines
Timeline
HR/Talent & Culture Executive
Mercure Maldives Kooddoo Resort by Accor
11.2022 - 01.2023
Human Resources Coordinator – Service Leader
Cheval Blanc Randheli by LVMH
03.2022 - 09.2022
At Your Service - Pre Opening
The Ritz-Carlton Maldives, Fari Islands
06.2021 - 09.2021
Guest Relations Officer / Alchemist – Front Office
Cheval Blanc Randheli by LVMH
09.2018 - 03.2021
Guest Service Associate – Front Office
Shangri-La's Hambantota Golf, Resort and Spa
12.2017 - 12.2018
Guest Relations Officer Intern – Front Office
Shangri-La's Hambantota Golf, Resort and Spa
07.2017 - 10.2017
Front Office Service National Certificate II - Technical Education and Skills Development Authority (T.E.S.D.A.), Baguio City, Philippines
05-2017
On-the Job Trainee
Dusit Thani
02.2017 - 05.2017
On-the Job Trainee
Le Monet Hotel
06.2016 - 07.2016
Bachelor of Science - Hotel And Restaurant Management
University of Baguio
06.2013 - 05.2017
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