Maneka Lakmali Thilakarathne
Homagama
Summary
I am looking for a challenging job with a rapidly growing organization that can provide me with a range of goals and job objectives within a contemporary and economical business setting.
Overview
12
12
years of professional experience
Work History
ISO Implementation Coordinator
Orel IT Pvt Ltd
07.2023 - Current
- Lead the implementation and maintenance of ISO/IEC 27001:2022 standards across the organization.
- Conduct internal audits and risk assessments to ensure continuous compliance and information security.
- Coordinate with cross-functional teams to document processes and improve operational efficiency.
- Organized regular status meetings to track project progress and address issues.
- Monitored progress of projects against established milestones and communicated any delays or issues to stakeholders.
- Wrote standard operating procedures and policy manuals to educate team members.
- Managed implementation for many assignments every quarter.
- Collaborated with internal teams to ensure proper integration of different components.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
Business Analyst
Orel IT Pvt Ltd
06.2019 - 07.2023
- Gathered and analyzed business requirements, translating them into technical specifications for development
teams. - Acted as a key liaison between stakeholders and technical departments to ensure project alignment with
business goals. - Monitored project timelines and deliverables, ensuring high-quality outcomes within budget constraints.
- Developed detailed project plans to ensure timely delivery of solutions.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
Associate Image Processor
Orel IT Pvt Ltd
10.2016 - 06.2019
- Managed data-driven image processing tasks with high accuracy and attention to detail.
- Supported the operations team in achieving daily targets and quality benchmarks.
- Provided feedback on new processes to enhance team productivity and outcomes.
- Implemented quality control checks to maintain high processing standards.
Operation Assistant
AIA Insurance Company
05.2016 - 06.2016
- Contributed to operational tasks in insurance processing, gaining exposure to customer service and data handling.
- Supported administrative functions in a short-term capacity, focusing on accuracy and efficiency.
- Coordinated daily operations to ensure efficient workflow and task completion.
- Maintained organized records of inventory and operational documents regularly.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Answered work phones and routed correspondence to correct parties.
Junior Operation Assistant
Citizens Development Business Finance PLC
05.2015 - 04.2016
- Assisted in daily operations, including data entry, document management, and customer inquiries.
- Collaborated with teams to streamline processes, enhancing service delivery in financial operations.
- Applied problem-solving skills to resolve operational discrepancies and support team objectives.
- Streamlined office procedures to enhance team efficiency and collaboration.
- Answered incoming calls from customers and responded to inquiries in a timely manner.
- Compiled data from various sources into organized spreadsheets for review by operations staff.
- Created weekly activity reports summarizing key performance metrics for the operations team.
- Provided administrative support to operations department including filing, data entry, photocopying, scanning, faxing and mail distribution.
- Facilitated communication between internal departments regarding operational issues.
- Tracked progress against goals set by the operations team leadership.
Data Entry Operator
Intelligent Image Management Lanka Pvt Ltd
11.2013 - 11.2014
- Entered data accurately into company database systems.
- Collaborated with team members to improve data handling processes.
- Assisted in training new staff on data entry procedures.
- Utilized software tools for efficient data management tasks.
- Identified, corrected, and reported data entry errors.
Education
ISMS ISO/IEC 27001:2022 Lead Auditor Training Course -
Bureau Veritas
Master Degree - Business Management
University of Colombo
Executive Diploma - Human Resources Management
University of Colombo
Certificate Course - Management
University of Colombo
Certificate - Payroll Management
Institute of Professional Training and Development
Certificate Course - Computer Applications - CCCA
University of Colombo
Per-Intermediate 2 - CMBP-TTHE1
British Council
Skills
- Problem Solving
- ISO standards implementation
- Risk assessment
- Team Building
- Decision Making
- Leadership
- Data Analytics
- Customer Service
- Team collaboration
- Administrative oversight
- Teamwork and collaboration
- Lead teams
- Idea development and brainstorming
- Knowledge management
- Monitor performance
- Multitasking Abilities
- Manage schedules
References
References available upon request.
Timeline
ISO Implementation Coordinator
Orel IT Pvt Ltd
07.2023 - Current
Business Analyst
Orel IT Pvt Ltd
06.2019 - 07.2023
Associate Image Processor
Orel IT Pvt Ltd
10.2016 - 06.2019
Operation Assistant
AIA Insurance Company
05.2016 - 06.2016
Junior Operation Assistant
Citizens Development Business Finance PLC
05.2015 - 04.2016
Data Entry Operator
Intelligent Image Management Lanka Pvt Ltd
11.2013 - 11.2014
ISMS ISO/IEC 27001:2022 Lead Auditor Training Course -
Bureau Veritas
Master Degree - Business Management
University of Colombo
Executive Diploma - Human Resources Management
University of Colombo
Certificate Course - Management
University of Colombo
Certificate - Payroll Management
Institute of Professional Training and Development
Certificate Course - Computer Applications - CCCA
University of Colombo
Per-Intermediate 2 - CMBP-TTHE1
British Council