Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Malinda Wijayasinghe

Head Of Academic Quality Control
Ragama

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Head of Academic Quality Control

Tutopiya
04.2023 - Current
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed and maintained courteous and effective working relationships.
  • Applied effective time management techniques to meet tight deadlines.
  • Cultivated interpersonal skills by building positive relationships with others.

Principal

Sussex College
03.2021 - 03.2023
  • Led transition to remote learning during unprecedented times, ensuring minimal disruption to education.
  • Facilitated professional learning communities, encouraging collaboration and shared best practices among faculty.
  • Collaborated with the Parent-Teacher Association to address parent concerns and foster a supportive community for student success.
  • Fostered a positive learning environment by promoting open communication among staff, students, and parents.
  • Established mentorship program for new teachers, improving their integration into school community and enhancing teaching quality.
  • Addressed discipline issues promptly while maintaining fairness; sustaining positive relationships among faculty members.
  • Streamlined school operations by evaluating processes and procedures, identifying inefficiencies, and recommending improvements.
  • Implemented school-wide behavior management system, reducing classroom disruptions and fostering better learning environment.
  • Coordinated with school board to align school objectives with district-wide goals, ensuring cohesive educational strategy.
  • Engaged in community outreach to understand local needs, shaping programs that reflect community's educational aspirations.

Operations Consultant

Third Space Global (Pvt) Ltd.
04.2021 - 07.2021
  • Collaborated with senior leadership on the development of long-term strategic goals for improved operational performance.
  • Spearheaded standardization efforts across various functions, creating consistent procedures that yielded measurable results in operational efficiency.
  • Championed innovation within the organization by fostering an environment where new ideas were encouraged, evaluated, and implemented when appropriate.
  • Developed comprehensive project plans for successful implementation of new initiatives and technologies.
  • Identified opportunities for growth within existing markets, driving revenue increases through targeted sales initiatives.
  • Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
  • Provided expert guidance and support to internal stakeholders during periods of organizational change, ensuring minimal disruption to operations.
  • Played a crucial role in facilitating mergers and acquisitions by conducting due diligence assessments, identifying synergies, and integrating processes between organizations.
  • Supported company-wide adoption of new technology systems through effective training programs and ongoing user support.
  • Evaluated vendor performance and negotiated contracts to secure favorable terms for the organization.

Operations Manager

Third Space Global (Pvt) Ltd
08.2020 - 04.2021
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Facilitated smooth collaboration between departments through clear communication channels.

Assistant Manager - Operations

Third Space Global (Pvt) Ltd
07.2018 - 07.2020
  • Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
  • Provided support to the General Manager in various capacities, including monitoring performance metrics and assisting with strategic planning initiatives.
  • Ensured compliance with industry regulations, company policies, and safety standards to maintain a secure working environment.
  • Oversaw facility maintenance tasks to ensure a safe, clean, and well-functioning workplace for employees and customers alike.
  • Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
  • Enhanced operational efficiency by streamlining processes and implementing new systems.
  • Reduced employee turnover rates by fostering a positive work environment and providing clear growth opportunities.
  • Achieved cost reductions through effective resource allocation and vendor negotiation.
  • Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Spearheaded efforts towards continuous improvement within the department by incorporating feedback from employees at all levels.

Assistant Manager

Academics, Third Space Global (Pvt) Ltd
07.2017 - 06.2018
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Enhanced team productivity by streamlining operational processes.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Team Leader

Third Space Global (Pvt) Ltd
07.2016 - 06.2017
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.

Tutor

Third Space Global (Pvt) Ltd
09.2015 - 06.2016
  • Utilized technology effectively in classroom to provide interactive and engaging educational experiences.
  • Created positive and encouraging learning environment to foster love for learning among students.
  • Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
  • Provided constructive feedback to students, promoting self-reflection and continuous improvement in their work.
  • Collaborated with parents to support student learning and address any academic or behavioral concerns.
  • Maintained up-to-date knowledge of educational best practices and incorporated them into teaching methods.
  • Encouraged students to set and achieve personal academic goals, leading to sense of accomplishment and increased motivation.
  • Improved literacy rates among students through innovative reading and comprehension strategies.
  • Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.
  • Enhanced students' understanding of complex mathematical concepts by developing and implementing diverse, interactive lesson plans.

English Instructor

National Apprentice And Industrial Training Authority
05.2012 - 08.2015
  • Improved classroom engagement by implementing interactive teaching techniques and hands-on learning experiences.
  • Collaborated with colleagues to develop cross-curricular projects that enriched the overall educational experience for students.
  • Mentored struggling students during after-school hours or outside of class time to provide additional support in mastering course content.
  • Cultivated a positive learning environment by fostering open communication, mutual respect, and active listening skills among students.
  • Assessed individual progress through regular quizzes, tests, essays, and oral presentations, ensuring timely feedback for improvement.
  • Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
  • Strengthened critical thinking abilities by challenging students to analyze complex texts and articulate well-supported arguments.
  • Participated in professional development workshops focused on pedagogical strategies for engaging learners from diverse backgrounds.
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
  • Managed classroom behavior effectively by establishing clear expectations and consistently enforcing rules while maintaining a respectful atmosphere.

Operations Executive

Supreme Advertising (Pvt) Ltd
01.2008 - 04.2012
  • Implemented innovative solutions that addressed ongoing challenges faced by the organization, leading to successful outcomes.
  • Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
  • Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
  • Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.

Education

MBA - Business Administration

University of Northampton
United Kingdom
04.2001 -

Post Graduate Diploma - Strategic Management

Awards For Training And Higher Education
United Kingdom
04.2020

Bachelor of Arts - Business Administration

University of Bedfordshire
United Kingdom
04.2001 -

Diploma - English

ESOFT Metro Campus
Sri Lanka
03.2013

Diploma - IT & E-Commerce

ESOFT Metro Campus
Sri Lanka
03.2013

Skills

    Critical Thinking

    PPE use

    Conflict Resolution

    Microsoft Office

    Supervision and leadership

    Project Planning

    Time Management

    Attention to Detail

    Dependable and Responsible

    Data Entry

Timeline

Head of Academic Quality Control

Tutopiya
04.2023 - Current

Operations Consultant

Third Space Global (Pvt) Ltd.
04.2021 - 07.2021

Principal

Sussex College
03.2021 - 03.2023

Operations Manager

Third Space Global (Pvt) Ltd
08.2020 - 04.2021

Assistant Manager - Operations

Third Space Global (Pvt) Ltd
07.2018 - 07.2020

Assistant Manager

Academics, Third Space Global (Pvt) Ltd
07.2017 - 06.2018

Team Leader

Third Space Global (Pvt) Ltd
07.2016 - 06.2017

Tutor

Third Space Global (Pvt) Ltd
09.2015 - 06.2016

English Instructor

National Apprentice And Industrial Training Authority
05.2012 - 08.2015

Operations Executive

Supreme Advertising (Pvt) Ltd
01.2008 - 04.2012

MBA - Business Administration

University of Northampton
04.2001 -

Bachelor of Arts - Business Administration

University of Bedfordshire
04.2001 -

Post Graduate Diploma - Strategic Management

Awards For Training And Higher Education

Diploma - English

ESOFT Metro Campus

Diploma - IT & E-Commerce

ESOFT Metro Campus

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Malinda WijayasingheHead Of Academic Quality Control