SAMEERA MADHUSANKA MALGAHA GAMAGE

Certifications and Accreditation:

• Level 2 (Representative Accreditation) in Cricket Umpiring, Cricket Australia
• Level 5 Accreditation in Cricket Umpiring, Sri Lanka Cricket, 2019

Officiated Matches

As a cricket umpire, I successfully officiated a total of over 50 matches during the last two seasons in the Victoria Premier Cricket, Dandenong District Cricket Association and Victoria Sunday Cricket Association. These matches encompassed various formats, including one-day matches, T20 games, and longer-format games.

• In-depth knowledge of cricket rules and regulations, and ability to apply them accurately during matches
• Exceptional decision-making skills under high-pressure situations
• Strong communication and conflict resolution abilities for effective match management
• Officiated games fairly and impartially using sound judgment and decision-making skills.

• Drafting, reviewing, and preparing contracts, including terms and conditions, pricing, and contract scope, while ensuring compliance with legal and regulatory standards
• Maintaining accurate and up-to-date contract records, tracking key dates, milestones, and deliverables, and ensuring compliance with contractual obligations
• Analysing contracts to identify potential risks, loopholes, or non-compliance issues, and making recommendations for improvements or modifications
• Ensuring adherence to legal, regulatory, and organizational policies and procedures throughout the contract lifecycle
• Building and maintaining positive relationships with internal teams, external stakeholders, and vendors, fostering effective communication and collaboration
• Monitoring contract performance, including deliverables, milestones, and key performance indicators (KPIs), and initiating appropriate actions in case of deviations or non-compliance
• Identifying and addressing contract-related issues, conflicts, or disputes promptly and effectively, collaborating with relevant parties to find mutually acceptable resolutions
• Managing contract renewals, amendments, and extensions as required
• Facilitating contract terminations, ensuring compliance with notice periods and contractual obligations
• Maintaining accurate and comprehensive contract documentation, preparing reports, and providing updates on contract status, performance, and risks to relevant stakeholders
• Identifying and mitigating potential contractual risks, ensuring proper risk allocation, and working closely with legal and risk management teams to address contractual risk factors
• Continuously evaluating and enhancing contract management processes, tools, and workflows to increase efficiency, accuracy, and overall effectiveness.

• Assist Grocery Manager in daily store operations in compliance with established procedures
• Supervise multiple associates in grocery department
• Assist in the overall coordination, direction, and evaluation of departmental activities
• Ensure all associates follow the company policies and laws
• Recruit associates and provide training in their job duties
• Assist in performance evaluation, promotions, appraisals, and release activities for employees
• Resolve store problems and address employee issues
• Coordinate with Grocery Manager in ensuring excellent customer service
• Collaborate with the grocery department to maintain the company standards and security measures
• Optimize sales through prompt and excellent customer service
• Coordinate with Grocery Manager in planning and delegating daily work assignments and schedules to associates
• Order and stock merchandises according to company policies
• Maintain shelf allotment and shelf tagging and ensure the products are placed in right place with appropriate labels
• Dispose empty cartons and maintain the facility clean, safe, and organized
• Implement best practices to increase sales and profitability.

• Supervise the Service desk and manage a team to provide excellent customer service to customers.

• Maintained & managed sales leads in relation to supporting documents at the point of Activation
• Supported the Sales Department on Customer Request VAS Services
• Provided accurate Customer Information using comprehensive system related interphases/tools
• Helped the Sales Department meet their Activation Targets by supporting them through the timely activation process
• Managed & Maintained Daily Customer Activation Reconciliation in line with company policies & maintained a Customer Information Database
• Maintained Summaries & Bank Invoices related to Customer Deposits through an online platform
• Key Achievements:
• Appointed Post-paid activation team supervisor with responsibilities of managing the team and activation.

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Key Achievements:
• Appointed Team Lead with responsibilities of managing the team.

• Preparing and processing documentation related to accounts payable and receivable
• Reconciling invoices and despatching payments
• Calculating, analysing, and investigating the costs of proposed expenditure, wages, and standard costs
• Preparing bank reconciliations
• Summarising expenditure and receipts
• Preparing records of standard costs and values for items such as raw materials and packaging supplies
• Recording cost variations and contract price movements