Makalia Nash

Work History

Wayflyer

Atlanta, GA

01.2024 - 06.2024

Generated over $80,000 in net income within 3 months, demonstrating exceptional sales skills and customer relationship management.
Managed and deployed over $1 million in funding, showcasing trust, responsibility, and attention to detail in financial transactions.
Resolved customer inquiries with a 95% satisfaction rate, contributing to improved customer loyalty and retention.
Utilized CRM tools like Salesforce and HubSpot to efficiently manage customer accounts and streamline support processes.
Oversaw a diverse portfolio of over 200 client accounts
Collaborated with cross-functional teams to address complex customer issues, resulting in improved product features and service delivery.
Maintained an average response time of under 2 hours for customer inquiries, exceeding company standards by 25%.
Self-motivated, with a strong sense of personal responsibility.

GoFan

Alpharetta, GA

04.2022 - 01.2024

Utilized CRM software to maintain accurate records of 500+ prospects, ensuring seamless handoffs to account executives and improving overall sales efficiency.
Developed deep product knowledge and effectively communicated value propositions, skills directly transferable to customer support roles.
Utilized CRM systems (e.g., Salesforce, HubSpot) to track customer interactions and manage relationships, a crucial skill in customer support.
Consistently ranked in the top 10% of SDRs for meeting and exceeding monthly KPIs, including number of calls made, emails sent, and meetings scheduled.
Qualified leads, built relationships and executed sales strategies to drive new business.
Resolved issues promptly to drive satisfaction and enhance customer service.
Built and managed an accurate sales pipeline to maintain high volume of activity.

Extra Space Storage

Atlanta, GA

09.2020 - 04.2022

Managed inventory control, cash control, and store opening and closing procedures.
Led and motivated a high-performing team in a fast-paced environment, achieving 98% employee satisfaction through proactive communication and constructive feedback.
Streamlined opening and closing procedures, reducing average time by 20% while maintaining accuracy and security standards.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Trained and guided team members to maintain high productivity and performance metrics.
Successfully resolved complex customer issues, maintaining a 98% resolution rate and receiving commendations from senior management for exemplary conflict management skills.

Mercedes Benz Stadium

03.2018 - 03.2020

Provided exceptional customer service by assisting customers with finding and selecting items to meet their needs and preferences
Provided exceptional customer service to foster client loyalty and satisfaction.
Efficiently operated the cashier, accurately processing transactions and handling cash
Demonstrated strong leadership skills by training new students on game day operations, ensuring smooth and efficient event execution
Effectively supervised and coordinated student volunteers, ensuring tasks were completed on time and to the highest standards.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

VXI Global Solutions LLC

05.2016 - 08.2016

Engaged customers in dynamic and captivating conversations, fostering strong connections
Demonstrated exceptional ability to comprehend customer desires and requirements, enabling effective solution presentation
Utilized persuasive techniques to successfully influence customers to reconnect their DIRECTV service
Leveraged strong communication skills to build rapport and trust with customers, leading to high conversion rates.
Responded to customer calls and emails to answer questions about products and services.
Educated customers on company systems, form completion, and access to services.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.