Mahesh Priyantha Rathnayake
No56,Dharmawijaya Road,Bandarawela
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Mahaweli Authority Of Sri Lanka
Irrigation Employer
09.2019 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Ceylinco Insurance
Insurance Advisor
02.2017 - 02.2018
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Education
Bachelor of Business And Management - Marketing
ICBT Campus
No. 36, De Kretser Place, Bambalapitiya Colombo 0401.2025
Skills
- Advertising Campaign Development
- Desktops, Laptops and Mobile Devices
- Inventory Tracking and Management
- Process Development and Streamlining
- Staff Training
- Report Creation
Languages
Sinhala
Native language
English
Advanced
C1
Tamil
Intermediate
B1
Timeline
Mahaweli Authority Of Sri Lanka
Irrigation Employer
09.2019 - Current
Ceylinco Insurance
Insurance Advisor
02.2017 - 02.2018
Bachelor of Business And Management - Marketing
ICBT Campus
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