MAHENDRAN SHANMUGAPRAGASH

• Oversaw daily operations of electric vehicle sales, ensuring alignment with efficiency and quality standards to enhance customer satisfaction.

Managed team performance, ensuring adherence to KPI standards.

• Coordinated supply chain logistics to ensure timely delivery of components, minimizing delays and improving operational reliability.
• Streamlined workflow processes to enhance production efficiency.
• Analyzed customer feedback data, formulating action plans to improve services.
• Facilitated interdepartmental communication to resolve operational issues.
• Developed training programs for new employees on operational procedures.
• Compiled monthly reports for senior management, detailing operational performance metrics to support informed decision-making.

• Identified market potential in Sri Lanka's manufacturing sector for air compressors and related products, contributing to strategic planning.
• Promoted air compressors, air dryers, vacuum pumps, and N2/O2 generators to targeted industries.
• Developed tailored technical proposals and solutions for industrial estate customers in Sri Lanka, enhancing customer satisfaction and engagement.
• Managed compressed air division for Boge German compressors to enhance product offerings.
• Conducted meetings with technical expertise to assess customer needs in BOI and IDB zones.
• Engaged in canvassing efforts to expand market reach and establish industry presence, leading to increased brand visibility.
• Collaborated with clients to deliver customized solutions that address operational challenges.
• Provided specialized knowledge on technical applications of compressed air systems.

• Promoted brand image of Atlas Copco's air compressor, air dryer, vacuum pump, N2/O2 generator, and industrial generator products.
• Managed operations for Atlascopco division in Sri Lanka, focusing on air compressor products.
• Canvassed and developed proposals and solutions for industrial zone (BOI) and industrial estate customer requirements across the island.
• Identified market potential customers in Sri Lanka's industrial sector.

• Reviewed work orders, inspected motors, tested automotive systems and components, and performed scheduled maintenance, ensuring optimal vehicle performance through oil changes, lubrications, and tune-ups.
• Completed detailed reports on vehicle problems and services performed, including tire balancing using computerized machinery, tire removal and refitting for light vehicles and SUVs, and alignment checks for cars and light commercial vehicles.
• Utilized high-tech alignment equipment sourced from Italy to ensure precision in vehicle alignment.
• Managed inventory and sales of Bridgestone tires to meet customer needs.
• Advised customers on work performed.

• Planned and managed projects, preparing material, cost, and timing estimates along with job completion reports.
• Supervised and inspected installation, modification, and commissioning of mechanical systems at construction sites and marine vessels, maintaining machinery including generators, lathe machines, and welding plants.
• Administered machine shop fitters and laborers, diagnosing faults in heavy vehicles such as lorries and buses.

• Trainee Mechanic: Including Variety of grinding MC's, Lathe Mc's & Cylinder boring / horning Mc's.