Mahen Kurumbalapitiya
Wattala
Summary
Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.
Overview
19
19
years of professional experience
Work History
Service Manager - AutoLab Workshop (Non Franchise)
Diesel & Motor Engineering PLC
01.2022 - Current
- Ensure speedy and proper repairs to customers' vehicles and for the fulfillment of all requirements placed upon the body shop. Ensure high quality work in the body shop (appointments, execution, invoicing).
- Checking the quality of work by means of spot checks and directing the whole staff towards customer-orientated thinking and behavior.
- Planning and deciding upon the optimum equipment with all the necessary technical systems and aids.
- Ensure the completeness and the continuous updating of the service literature for the body shop.
- Ensure of maintenance, good order and cleanliness of the body shop and checking the availability for use of all body shop equipment. Planning and laying down the optimum level of staffing.
- Checking the observance of the guidelines, instructions and conditions laid down for the body shop by the law, the authorities and the manufacturer.
Service Manager - TATA Passenger Car Workshop
Diesel & Motor Engineering PLC
01.2017 - Current
- Responsible for plan & oversee workshop operations ensuring customer satisfaction at all level, ensure the department budgeted turnover achieve, preparing annual budget, estimate workshop man power requirement, train & develop staffs, administers the technical information of the service department
- Responsible for improvement of the workshop, Maintains effective processes ( OSHA/5S/ISO / Emergency response plan) in the service workshop in accordance with the guidelines set by the Principals, estimates manpower requirements for the workshop, trains & develops workshop employees and manages their performance.
- Analyzed business performance data and forecasted business results for upper management.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Monitored employee performance through key metrics analysis.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Analyzed existing processes for potential cost savings initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
Asst. Service Manager
01.2015 - 01.2017
- Dynamic, competitive automotive management professional has more than 15 years in automobile field
- Innovative individual with proven management, sales, new business development skills
- A history of significant profit, revenue growth, business expansion, customer satisfaction achievements and process improvement through effective staff training and motivation.
Service Advisor
01.2012 - 01.2017
- Supervising the passenger vehicle collision repair section of the DIMO TATA Passenger Services workshop, providing technical assistance to both customers and the workshop staff for franchise vehicles (TATA) as well as non-franchise vehicles (Toyota, Honda, Nissan, BMW, etc.), generating estimates for both franchise and non-franchise vehicles.
Final Controller
01.2007 - 01.2008
- Carry out all types of servicing works including major services & PDI for Mercedes Benz Heavy Commercial Vehicles, trouble shooting in Engine, Transmission, Final Drive, Brake Clutch, Steering, Cooling System etc.
Automobile Technician
01.2005 - 01.2007
- Working experience of all types of Mercedes-Benz (Heavy Commercial Vehicles)
- Proper understanding of instruction manuals, Pneumatic Diagrams of Brake System, Mercedes-Benz Computer based Workshop Information System
- (WIS)
Education
Master in Business Administration -
Bedfordshire University, UK
NVQ Level 03 in Automobile Mechanic -
National Apprentice & Industrial Training Authority, SL
Certificate in Automobile Mechanic -
DIMO Automobile Training School, SL
Skills
- Inventory Management
- Customer Service
- Culture Development
- Workplace Safety
- Project Planning
- Strategic Business Planning
- Performance Evaluations
- Work Planning and Prioritization
- Resource Allocation
Civil Status
Married
Personal Information
Date of Birth: 05/27/84
References
- Dilrukshi Kurukulasuriya, Chief Human Resource Officer, Diesel & Motor Engineering PLC, 65, Jetawana Road, Colombo 14, 9477 2 491 247
- Chathuranga Jayasinghe, Managing Director, Jayasinghe Constructions, Hettipola, 9477 3 454 050
Timeline
Service Manager - AutoLab Workshop (Non Franchise)
Diesel & Motor Engineering PLC
01.2022 - Current
Service Manager - TATA Passenger Car Workshop
Diesel & Motor Engineering PLC
01.2017 - Current
Asst. Service Manager
01.2015 - 01.2017
Service Advisor
01.2012 - 01.2017
Final Controller
01.2007 - 01.2008
Automobile Technician
01.2005 - 01.2007
Master in Business Administration -
Bedfordshire University, UK
NVQ Level 03 in Automobile Mechanic -
National Apprentice & Industrial Training Authority, SL
Certificate in Automobile Mechanic -
DIMO Automobile Training School, SL
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