Madushanka Fernando
Srilanka
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Sales Executive
Abans Plc
Dutyfree Bandaranayaka International Airport, Sri Lanka
05.2024 - Current
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field
Sales Executive
Abans Plc
Dutyfree Bandaranayaka International Airport, Sri Lanka
12.2017 - 05.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Sales Assistant
Prasanna Fashion and Batiks
Dutyfree Bandaranayaka International Airport, Sri Lanka
02.2015 - 11.2017
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards
- Expanded market presence by identifying new business opportunities and successfully closing deals
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field
- Reviewed competitors' offerings periodically to stay informed about industry trends and maintain a competitive edge
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Maintained up-to-date knowledge of store sales, payment policies, and security standards
- Created and implemented successful sales campaigns to drive leads and increase sales
- Managed efficient cash register operations
- Developed strong rapport with customers and created a positive impression of the business
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences
- Collaborated with team members to achieve a cohesive and efficient store environment
Education
GCE A/L -
Mahanaga Collage
Diploma in English -
Britishway English Academy
Diploma in Marketing -
Sri Lanka Institute Of Marketing
Certified Microsoft Power Bi For Business -
Sri Lanka Institute Of Marketing
Diploma in Digital Marketing -
E-learning LK
NVQ IV Baker -
Vocational Authority Srilanka
Skills
- Adaptability
- Cash Register Operations
- Competitive Analysis
- CRM Cloud
- Market Analysis
- Microsoft Office
- PHC - ERP/CRM software
- Retail Operations
- Social Media/Social Networks
Certification
Master Barista
Certificate on Food Safety and Standards
Microsoft Power Apps
Timeline
Senior Sales Executive
Abans Plc
05.2024 - Current
Sales Executive
Abans Plc
12.2017 - 05.2024
Sales Assistant
Prasanna Fashion and Batiks
02.2015 - 11.2017
Diploma in English -
Britishway English Academy
Diploma in Marketing -
Sri Lanka Institute Of Marketing
Certified Microsoft Power Bi For Business -
Sri Lanka Institute Of Marketing
GCE A/L -
Mahanaga Collage
Diploma in Digital Marketing -
E-learning LK
NVQ IV Baker -
Vocational Authority Srilanka