Madunika Shamain Fernando
Negombo
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
17
17
years of professional experience
Work History
Senior Executive
SDB Bank
Ekala
04.2007 - Current
- Welcomed customers and offered pleasant service during entire transactions (2007 to 2011)
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service (June 2011 to November 2014)
- Met or exceeded sales goals by promoting bank products and pawning services in customer interactions (2014 to 2018)
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.(2021 to 2023)
- Assisted customers with setting up online accounts and navigating the platform.
- Organized events to promote product launches or special offers through digital channels.
- Managed customer accounts, troubleshooting any issues that may arise with digital solutions (2020 to up to Now at Ekala Branch)
- Identified opportunities for process improvement within the department responsible for selling digital solutions.
- Negotiated contracts with vendors and suppliers for digital solutions.
Education
Certificate in Banking And Finance -
IBSL
Maradana Road,Colombo 08.09-2013
BIT Diploma in Computer Studies
IDM Nation Campus
Colombo 10-2007
High School Diploma -
Ave Maria Convent
Negombo12-2005
Post Graduate Diploma in Business Management - Business Administration And Management
University Of Colombo
ColomboDiploma in Applied Banking & Finance
IBSL
Maradana Road,ColomboSkills
- Business Planning
- Teamwork and Collaboration
- Customer Service Excellence
- Strong Sense of Banking Ethics
- Self Motivation
- Professionalism
- Seasonal Campaign Development
- Business Development
- Operational Leadership
Languages
Sinhala
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Executive
SDB Bank
04.2007 - Current
Certificate in Banking And Finance -
IBSL
BIT Diploma in Computer Studies
IDM Nation Campus
High School Diploma -
Ave Maria Convent
Post Graduate Diploma in Business Management - Business Administration And Management
University Of Colombo
Diploma in Applied Banking & Finance
IBSL
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