MADHAWA THILAKARATHNE
Network Engineer
Sri Lanka
Summary
A result-oriented self-driver with exceptional consultative sales skills to help customers solve technical problems. Have played many roles in solutions sales, post-sales technical support, technical account management, and technical operations. Offers a systematic and logical work ethic and a proven track record of building sustainable customer relationships. A proven team-player collaborates closely with cross- functional teams to consistently surpass customer expectations regarding technical functionality, cost-effectiveness, and smooth system rollout.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
Work History
Technical Sales Engineer /Solution Architect
Loop1 LLC
03.2021 - Current
- Conduct requirement analysis meetings with the clients and prepare technical agendas/scope of work documents accordingly.
- Conduct health assessments for client environments and drive lead generation by persuading clients to advance and optimize their deployments.
- Prepare and validate RFP responses for optimum techno- commercial performance submitted by the company.
- Produce technical content for marketing collaterals.
- Researching for possible process improvements for the Technical Sales Business Unit and lead the implementation for streamlining operations and enhancing efficiency.
Sales Engineer
Just In Time Technologies (Pvt.) Ltd
10.2017 - 02.2021
- Prepared RFP responses with optimum techno-commercial performance and succeeded with multiple closures.
- Handled pre-sales customer engagements such as demos, proof of concepts, etc.
- Owned pre-sales process of Thales IBS (Identity and Biometric Solutions – formerly known as Gemalto) product line.
- Liaised with assigned accounts and built sustainable business relationships.
- Maintained customer satisfaction in closed projects through follow-up to ensure a smooth transition of ownership and capitalized on new, up-selling, and cross-selling opportunities.
- Actively contributed to the company's ISO team and Junior Management Team.
Network Engineer
Mitter International (Pvt.) Ltd
10.2011 - 09.2017
- Designed network solutions for the clients and owned pre- sales and post-sales engagements. (e.g., POC, POV, UAT, etc.)
- Owned multiple successful RFP submissions with Telcos, ensuring successful project completions followed by acceptance testing.
- Administered the company's IT infrastructure, ensuring the availability and efficiency of the internal systems.
- Initiated partnerships with OneAccess Networks and ECI and completed the SHDSL project (Legacy TDM to EFM/SHDSL migration - 2012 onwards) for Sri Lanka Telecom PLC, valued at more than 5 million USD.
- Implemented a Network Protocol Analyzer for Sri Lanka Telecom PLC to enhance the performance analysis practices and network design approaches in collaboration with Viavi Solutions, a.k.a. JDSU.
- Designed and implemented an enterprise Wi-Fi solution with Ruckus Wireless for Hilton Colombo Residences to improve availability, connectivity, and guest experience in the client environment.
Technical Officer
Sri Lanka Telecom PLC HQ
10.2007 - 09.2011
- Optimized the access network (Huawei & ZTE) for maximum service quality and availability. (Internet, IPTV, IP-VPN services.)
- Troubleshooted ADSL, IPTV, and IP-VPN services using EXFO FTB-400 Ethernet Analyzer and Wireshark.
- Configured of Cisco and Alcatel network elements to terminate IP-VPN and VPLS services.
- Specified test procedures and conducted purchase recommendations for ADSL, VDSL, and SHDSL CPEs.
Education
Master of Science - Telecommunications
Sikkim Manipal University
India 09.2008 - 09.2010
Higher National Diploma - Telecommunications
Edexcel International
United Kingdom 09.2005 - 09.2007
Skills
Pre-sales support
undefinedCertification
Solarwinds Certified Professional - Design and Architecture
Timeline
Solarwinds Certified Professional - Design and Architecture
10-2022
ITIL 4 ® Foundation
09-2022
Solarwinds Certified Professional - Network Performance Monitor
07-2021
Microsoft Certified: Azure Fundamentals
07-2021
Cisco Certified Networking Professional - Enterprise
05-2021
Solarwinds Sales Expert
03-2021
Technical Sales Engineer /Solution Architect
Loop1 LLC
03.2021 - Current
Sales Engineer
Just In Time Technologies (Pvt.) Ltd
10.2017 - 02.2021
CCNA Routing and Switching
10-2011
Network Engineer
Mitter International (Pvt.) Ltd
10.2011 - 09.2017
Master of Science - Telecommunications
Sikkim Manipal University
09.2008 - 09.2010
Technical Officer
Sri Lanka Telecom PLC HQ
10.2007 - 09.2011
Higher National Diploma - Telecommunications
Edexcel International
09.2005 - 09.2007
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