Madalasha (Maddie) Jha

• Provide frontline support to women, men, and families experiencing homelessness within temporary emergency accommodation settings.
• Support homeless individuals in high-risk, close-contact environments during the Covid-19 pandemic, ensuring safety protocols and public health measures were upheld.
• Ensure the health, safety and welfare of clients are always prioritized within the service.
• Contribute to the continuity of service provision in Simon community services users with a person-centered approach exhibiting professional boundaries while ensuring values and ethos of Mid-West Simon Community are upheld.
• Assisted residents with day-to day needs, housing goals, and accessing key services in a trauma-informed and non-judgemental manner.
• Receive on-call issues to residents off-site, and address them to an appropriate staff members of Simon Community
• Worked directly with individuals facing complex needs, including those impacted by addiction, mental health challenges and social isolation.
• Liaised with multidisciplinary team members to support the day-to-day operation of the service and uphold its core values
• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment, maintain record systems as directed.
• Promoted continuity of care by contributing to shift handovers, maintaining resident records, and escalating safeguarding concerns when appropriate

• Fostered a safe, non-judgemental, and empathetic therapeutic environment, building strong client rapport and therapeutic alliances.
• Conduct thorough assessments, collaboratively developed treatment plans, and reviewed client progress through evidence- based interventions.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management while maintaining APCP ethical standards.
• Provide one-to-one therapeutic support to clients presenting with a range of issues, including trauma, anxiety, depression, grief, and relational challenges and identity concerns.
• Participate in regular clinical supervision and reflective practice to ensure high-quality therapeutic outcomes and personal development.
• Work within an integrative framework guided by ethical standards. Applied modalities such as strong person-centered, CBT, and psychodynamic approaches tailored to each clients needs.

Additional Responsibilty: Social Media Support

• Assisted in managing Resolve's social media account to promote mental health awareness and community workshops.
• Occasionally create content aligned with therapeautic messaging while increasing online engagment through posting and visual updates on Instagram.

• Provided individual counseling sessions to students aged 12–18, addressing issues such as anxiety, low self-esteem, peer conflict, academic pressure, and family-related stress.
• Created a safe, confidential space to support emotional expression, self-awareness, and resilience-building in adolescent clients.
• Engaged in case conceptualization and reflective practice under regular clinical supervision, in line with APCP student ethical standards.
• Collaborated with school staff and support teams while maintaining professional boundaries and client confidentiality.
• Adapted therapeutic approaches (person-centered, integrative) to suit the developmental stage and presenting concerns of young clients

• Co-facilitated group sessions including art therapy, postnatal depression support groups, and mindfulness meditation classes
• Provided therapeutic support to service users in both one-to-one and group-based settings.
• Applied active listening, paraphrasing, empathy, and rapport-building techniques to foster trust and psychological safety.
• Supported individuals presenting with a wide range of challenges, including domestic violence, mental health issues, addiction, family breakdown, and homelessness.
• Promoted peer connection, personal growth, and recovery in a community-based mental health environment.