Summary
Overview
Work History
Skills
Languages
References
Timeline
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Lohan Premerathne

Lohan Premerathne

Mfloor/ C42 / No 33 Alzahiya Street, Abu Dhabi

Summary

Driven Sales Leader with 8 Years of Experience | Expert in Driving Revenue Growth and Inspiring Teams | Committed to Winning with a Competitive Edge Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

ADCB Bank
Abu Dhabi
12.2024 - Current
  • Addressed customer concerns and resolved issues efficiently.
  • Provided comprehensive descriptions of services and products.
  • Collaborated with sales team to develop effective strategies for handling customer complaints.
  • Monitored customer accounts and transactions to ensure accuracy.
  • Engaged with customers via in-person, email, chat, phone, and social media channels.
  • Handled order intake, calculated charges, and processed payments efficiently.
  • Tracked and assessed customer satisfaction levels.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.

Business Development Manager

JJS Exports Pvt Ltd
Colombo
10.2023 - 05.2024
  • Identifying and prospecting potential clients, distributors, and buyers in target markets for tea exports
  • Developing and maintaining strong relationships with existing clients and partners to maximize sales opportunities and ensure customer satisfaction
  • Conducting market research and analysis to identify emerging trends, competitive landscapes, and opportunities for market expansion
  • Preparing and presenting sales proposals, product presentations, and quotations to clients, addressing their specific needs and requirements
  • Negotiating pricing, terms, and contracts with clients, ensuring mutually beneficial agreements that meet both parties' objectives

Business Development Manager

Copreus Pvt Ltd
Colombo
01.2020 - 01.2023
  • Conducted market research to identify trends, opportunities, and potential clients in the share trading sector
  • Analyzed market data, competitor strategies, and customer needs to develop targeted business development plans
  • Identified and engaged with potential clients interested in share trading services
  • Built and maintained strong relationships with clients, understanding their investment goals and providing tailored solutions
  • Collaborated with the sales team to generate leads, pitch services, and close deals
  • Developed sales strategies to achieve revenue targets and maximize profitability
  • Negotiated contracts, pricing, and terms with clients to secure business opportunities
  • Monitored sales performance, track progress against targets, and implement corrective actions as needed

Senior Business Consultant Manager

Victoria Partners Pvt Ltd
Colombo
03.2019 - 01.2020
  • Handled and managed the clients' investment needs
  • Educated prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support
  • Identifying the needs and wants of the customer throughout and will be handling and conducting meetings face-to-face or any other virtual medium
  • Created, planned and delivered presentations on company products
  • Tracked all customer consultation activities in company CRM system and keep current by updating account information regularly
  • Maintained a well-developed pipeline of prospects
  • Developed strong ongoing relationships with prospects and customers after handling their presentation and meetings to keep them on the loop

Trainee Banking Assistant

Nations Trust Bank
Colombo
05.2017 - 12.2018
  • Assisted customers with their account types and banking products
  • Handling AMEX credit card inquiries
  • Review and explain account charges
  • Activating banking customers with their daily travel plans

Skills

  • Financial Acumen
  • Sales and Negotiation
  • Communication Skills
  • Strategic Planning
  • Sales operation
  • Marketing strategy
  • Sales expertise
  • Client relationship management

Languages

English, IELTS - 6.5 Score

References

References available upon request.

Timeline

Customer Service Associate

ADCB Bank
12.2024 - Current

Business Development Manager

JJS Exports Pvt Ltd
10.2023 - 05.2024

Business Development Manager

Copreus Pvt Ltd
01.2020 - 01.2023

Senior Business Consultant Manager

Victoria Partners Pvt Ltd
03.2019 - 01.2020

Trainee Banking Assistant

Nations Trust Bank
05.2017 - 12.2018

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Lohan Premerathne