Lidwin Bandara
Colombo
Overview
7
7
years of professional experience
Work History
Key Account Coordinator
TVS Lanka (Pvt) Ltd
Colombo
07.2006 - 05.2008
- Organized client meetings for product updates and feedback collection.
- Maintained detailed records of client interactions and transactions.
- Resolved product and service issues through active customer engagement.
- Established strong relationships with key accounts to boost satisfaction.
- Assisted in creating marketing materials targeted at major accounts.
- Identified potential target markets through comprehensive market research.
- Compiled monthly reports on sales activities for management's assessment.
- Aided sales teams in developing strategies for new business ventures.
Corporate client Executive
Durdens Hospitals (Pvt) Ltd
Colombo
01.2006 - 07.2006
- Managed client relationships to ensure satisfaction and retention.
- Coordinated communication between clients and hospital departments effectively.
- Prepared detailed presentations that highlighted product features and benefits for potential customers.
- Maintained an updated database of client contacts in order to facilitate future communications.
- Responded promptly to customer inquiries, providing accurate information in a timely manner.
- Facilitated communication between team members, ensuring all stakeholders were up-to-date on project status.
Receptionist
Lion Brewery Ceylone Ltd
Colombo
08.2001 - 03.2006
- Greeted and assisted visitors with a friendly and professional demeanor.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Coordinated meeting arrangements, including room setup and necessary materials.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Sales Executive
Ceylinco Swiftcare (Pvt) Ltd
Colombo
03.2005 - 12.2005
- Managed client relationships to enhance service satisfaction and retention.
- Developed sales strategies to effectively promote health insurance products.
- Presented product demonstrations to prospective clients, addressing their needs.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Education
BBA - Bachelor of Business Management
Open University of Srilanka
Nawala05-2018
High School Diploma -
Open University of Srilanka
Nawala01-2014
GED -
National Istitute of Bisness Management
Colombo03-2007
High School Diploma -
British Business Collage
Colombo04-2001
Skills
- Customer relationship management
- Market research
- Effective communication
- CRM proficiency
- Account analysis
- Account performance analysis
Timeline
Key Account Coordinator
TVS Lanka (Pvt) Ltd
07.2006 - 05.2008
Corporate client Executive
Durdens Hospitals (Pvt) Ltd
01.2006 - 07.2006
Sales Executive
Ceylinco Swiftcare (Pvt) Ltd
03.2005 - 12.2005
Receptionist
Lion Brewery Ceylone Ltd
08.2001 - 03.2006
BBA - Bachelor of Business Management
Open University of Srilanka
High School Diploma -
Open University of Srilanka
GED -
National Istitute of Bisness Management
High School Diploma -
British Business Collage