LELWALA HEWAGE CHAMAL CHINTHAKA KUMARA
HOMAGAMA,11
Summary
Driven by results, I excelled at Raigam Marketing Services, enhancing client satisfaction and financial operations. Leveraging ACCPAC and SAP, I streamlined invoice processing and financial reporting, while my exceptional customer service skills solidified long-term client relationships. My proactive approach in account planning and operations led to significant improvements in client outcomes and service efficiency.
Overview
13
13
years of professional experience
Work History
Junior Accounts Executive
Raigam Marketing Services (Pvt) Ltd
04.2018 - Current
- Handling ACCPAC and SAP system.
- Provided support during contract negotiations, ensuring favorable terms for both parties involved while maintaining long-term client relationships.
- Increased client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Participated in weekly team meetings to discuss ongoing projects and strategize improvements for better client outcomes.
- Prepared comprehensive reports to keep both management and clients informed of progress and results.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Analyze and approve orders with account balances of agencies
- Identify return cheques and take appropriate action.
Accounts Clerk - GRADE 01
RAIGAM MARKETING SERVICES (PVT) LTD
08.2011 - 04.2018
- Input financial data and produced reports using (ACCPAC).
- Improved invoice processing times with the utilization of accounting software for accurate data entry.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Set up and updated Excel spreadsheets to track financial data.
Education
Kottawa North Dharmapala Vidyalaya
KottawaLumbini Maha Vidyalaya.
Colombo 05, Sri LankaSkills
- Customer Service
- Customer Relations
- Customer Relationships
- Operations
- Account planning
Timeline
Junior Accounts Executive
Raigam Marketing Services (Pvt) Ltd
04.2018 - Current
Accounts Clerk - GRADE 01
RAIGAM MARKETING SERVICES (PVT) LTD
08.2011 - 04.2018
Kottawa North Dharmapala Vidyalaya
Lumbini Maha Vidyalaya.
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