LANKADHIKARI MUDIYANSELAGE SANJAYA DUSHANTHA
Bandarawela
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
8
8
years of professional experience
Work History
Service Coordinator
IP MOTORWORKS
03.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Valuation Executive
LOLC HOLDINGS PLC
04.2019 - 02.2022
- Increased client satisfaction by providing accurate and timely valuation reports.
- Streamlined valuation processes for improved efficiency and reduced turnaround times.
- Enhanced team productivity by implementing effective communication channels and collaboration methods.
- Developed tailored valuation strategies to meet clients'' unique requirements and expectations.
Breakdown Technician
SML Frontier Automotive
11.2015 - 01.2017
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Bachelor of Technology in Mechatronics Technology - Bachelor of Technology in Mechatronics Technology
UNIVERSITY OF VOCATIONAL TECHNOLOGY
Kandawala Rd Rathmalana05.2026
High School Diploma -
COLLEGE OF TECHNOLOGY
Aruppola,Kandy09.2022
Automobile
CEYLON GERMAN TECHNICAL TRAINING INSTITUTE
Katubedda, Sri Lanka12.2014
Skills
- Resource Utilization
- Accurate Recordkeeping
- Individualized Service Plans
- Notetaking and Documentation
- Team Leadership
- Customer Service
Timeline
Service Coordinator
IP MOTORWORKS
03.2022 - Current
Valuation Executive
LOLC HOLDINGS PLC
04.2019 - 02.2022
Breakdown Technician
SML Frontier Automotive
11.2015 - 01.2017
Bachelor of Technology in Mechatronics Technology - Bachelor of Technology in Mechatronics Technology
UNIVERSITY OF VOCATIONAL TECHNOLOGY
High School Diploma -
COLLEGE OF TECHNOLOGY
Automobile
CEYLON GERMAN TECHNICAL TRAINING INSTITUTE
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