Lalinda Harshana Samarawickrama Liyanage
Engineer
Colombo
Summary
Insightful Engineer with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Manager Technical Operations
Sri Lanka Telecom
06.2021 - Current
- Providing leadership to assure service assurance and service fulfillment of 150,000 telecommunication services
- Planning and Implementation of FTTH access network
- OSP, Fibre Materials and Tools Handling.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Regional Network Engineer
Sri Lanka Telecom
03.2019 - 06.2021
- Planning and Implementation of FTTH access network
- Monitoring and Leading Fibre service fulfillment and service assurance tasks
- Active participation for fibre splicing and fault rectification
- Providing leadership for 20 service assurance maintenance teams
- OSP, Fibre Materials and Tools Handling
- Strong communication skills with the ability to provide excellent customer service
Lecturer
Sri Lanka Telecom Training Centre
10.2016 - 03.2019
- Conducting theoretical and practical sessions on telecommunication(FTTH, Copper, Wireless) network planning, installations and maintenance;
- Conducting theoretical and practical sessions on Power, Air Conditioning, Electrical and Electronics
- Leadership and development of new courses to re-skill the workforce to improve Operational efficiency
Telecommunication Technical Officer
Sri Lanka Telecom
07.2008 - 10.2016
- Responsible for service assurance of 60,000 telecommunication services
- (FTTH, 4G LTE, ADSL, CDMA, PSTN, IPTV)
- Responsible for providing regional Network operational centre operations
- FTTH Alarm monitoring
- 4G LTE alarm monitoring
- Customer service port configurations
- Providing leadership for 10 service assurance maintenance teams
- OSP Materials and Tools Handling
- Strong communication skills with the ability to provide excellent customer service
Education
Graduate Diploma - Electronics and Communications Engineering
Institute of Engineers Sri Lanka College of Engineering
Colombo, Sri Lanka 05.2016 - 01.2018
BEng Honours - Electronics and Communications Engineering
CINEC Campus in Collaboration With University of Wolverhampton
Malambe, Sri Lanka 08.2010 - 04.2014
Full Technological Diploma - Telecommunication
Sri Lanka Telecom Training Centre
Wattala, Sri Lanka 07.2006 - 08.2010
Skills
Advanced Computer Skills
Team Leadership Experience
Interpersonal Communication Proficiency
Collaborative Engagement
Analytical Problem-Solving
Effective Decision Making
Team-Oriented Approach
Commitment to Excellence
Accomplishments
- Winner - SLTMobitel Intrapreneurship Studio Programme, Cohort 2024/2025.
- Best Operational Manager - Sri Lanka Telecom, 2023
- Best Operational Manager - Sri Lanka Telecom, 2022
- 1st Class Honours - BEng University of Wolverhampton, 2014
Certification
CPM - Certified Professional Manager
Timeline
Manager Technical Operations
Sri Lanka Telecom
06.2021 - Current
Regional Network Engineer
Sri Lanka Telecom
03.2019 - 06.2021
Lecturer
Sri Lanka Telecom Training Centre
10.2016 - 03.2019
Graduate Diploma - Electronics and Communications Engineering
Institute of Engineers Sri Lanka College of Engineering
05.2016 - 01.2018
BEng Honours - Electronics and Communications Engineering
CINEC Campus in Collaboration With University of Wolverhampton
08.2010 - 04.2014
Telecommunication Technical Officer
Sri Lanka Telecom
07.2008 - 10.2016
Full Technological Diploma - Telecommunication
Sri Lanka Telecom Training Centre
07.2006 - 08.2010