Summary
Work History
Education
Skills
Affiliations
Financialachievements
Personalrecognitions
Organizationalachievements
Nonrelatedreferees
Trainingprofessionaldevelopment
Timeline
Generic
Laksitha Wegodapola

Laksitha Wegodapola

Peradeniya

Summary

Hospitable and dynamic Hotel General Manager with 16+ years of experience overseeing all hotel operations to achieve business milestones. Expert in controlling inventory, monitoring budgets, training staff, and adhering to food hygiene policies. Record of accomplishments in boosting hotel revenues and ratings through customer query addressing, issue resolution, and operational readiness. Applying to bring a proactive approach to exceeding guest expectations.

Work History

General Manager / Secretary

Hill Club
  • I have been responsible for directing operations of this members Club which dates back to 1876, started during the British colonial era
  • Presently operated as an exclusive members Club and a leading 4
  • Hotel for tourists which consist of 52- Rooms in three categories (Superior/Deluxe/ Standard) including 3 suites and a fine dining restaurant.

General Manager

Hotel Sigiriya
  • I have been responsible for successfully directing operations of this 79- Room hotel with a land area of 08 ½ acres, a year around occupancy of 76% and a turnover of, Rs.330 million revenue per year with a staff strength of 137 employees during 8 ½ years stint
  • Hotel has been recognized as an Environmentally friendly resort with many accolades won during the past years.

Manager

Palm Village
  • I was responsible for directing operations of this 52- room hotel with 85 employees
  • Successfully managed to reduce the initial losses by maximizing resources and improving bottom line through expert leadership in quality service, staff development, sales and marketing, P&L management.

Assistant Front Office Manager

Heritance Kandalama
  • I was responsible for overall Front Office Operations of this iconic 5
  • Hotel and leading the Front Office team successfully towards achieving the required goals in revenue, guest satisfaction and reputation management.

Assistant Front Office Manager

Eden Resort & Spa
  • I was responsible for overall Front Office Operations of this 5
  • Beach resort and leading the Front Office team successfully towards achieving the required guest satisfaction, financial goals and reputation management.

Front Office Manager

Hotel Sigiriya
  • I was responsible for overall Front Office operations and leading the Front Office team successfully towards achieving the required guest satisfaction, financial goals and reputation management.

Front Office Supervisor

Kunfunadhoo Tourist Resort Republic of Maldives
  • I was handling all Front Office related operations & was responsible for Front Office Staff Supervision, Training & Development, Guest relations as the Head of the Front Office Team.

Senior Front Office Receptionist

Cinnamon Citadel
  • Handling of all Front office related duties
  • Guest registrations, reservations, foreign currency encashment, billing, guest relations & correspondence.

Front Office Receptionist

Hotel Hilltop - Kandy
  • Handling all Front Office related duties
  • Welcoming guest & guest registrations, reservations, foreign currency encashment, Cashiering, guest relations.

Education

Primary Education, Passed GCE (O/L) Examination, Passed GCE (A/L) Examination -

Trinity College

OTHM– Post Graduate Diploma in Tourism & Hospitality Management -

United Kingdom

Diploma in Hospitality Administration Management -

Indian Institute of Hospitality Management (IITM)
Bangalore, India

Skills

  • Planning, directing, and organizing the entire hotel services to meet guest expectations and needs while taking a strategic proactive approach and planning to maximize its profits
  • Demonstrating leadership while paying attention to details, setting example for the hotel employees, while striving to offer the highest standard of services to meet guest expectations and needs

Affiliations

  • Associate Member - Ceylon Hotels School Graduates Association
  • President - Cultural Triangle Hoteliers Association in year 2013 & 2014
  • Associate Life Member - Cultural Triangle Hoteliers Association
  • Member - Association for Dambulla / Sigiriya Tourism Development (ADSTPL)

Financialachievements

  • Responsible for slashing the losses from Rs. 20 million – Rs. 2 million within the first year and continued to make profits from year 2010 onwards.
  • Responsible to lead the team to achieve the highest ever net profit of Rs.86 – million for financial year 2015/16
  • Has been successful in reducing operating expenses by maximizing resources while improving quality of services, staff development and morale & customer satisfaction.
  • Developed and completed room renovation project within the budget expenses and the allotted time frame during the year 2013.

Personalrecognitions

  • CEO’s award for being the best Employee in Leisure sector at Hemas Awards in year 2011/12 Financial year which is the highest pinnacle award at Hemas Holdings.
  • Obsession for Performance” award in year 2015 at the Serendib Leisure awards.

Organizationalachievements

  • Hotel Sigiriya has been rewarded with Trip Advisor – Hall of Fame for achieving Excellence for 05 -consecutive years (year 2010 – 2015) during my leadership.
  • Hotel Sigiriya has been continuously winning awards for the past many years during my leadership from Booking.com, Holiday Check, Agoda and Zoover.
  • Responsible for obtaining ISO 14001 Certification for Environmental best practices at Hotel Sigiriya in year 2015.
  • Hotel Sigiriya was awarded the Greening Sri Lanka Hotels Award in year 2013
  • Hotel Sigiriya was awarded the Hotel of the Year in 2015 at Serendib Awards

Nonrelatedreferees

  • Mr. Abbas Esufally, 0773654115
  • Mr. Sunil Dissanayake, 0114930500, 0772251275

Trainingprofessionaldevelopment

  • Management Development workshop on Continuing Development for Managers in the International Hospitality Industry conducted by H.C.I.M.A (Institute of Hospitality)
  • Seminar on ‘’Excellence in customer service” conducted by World view Institute
  • Two-day workshop on “Presentation Skills” conducted by Confifi Group Hotels
  • Two-day workshop on “Change Orientation and Strategic Planning Sessions” conducted by Mr. Omar Khan
  • Three-day Training Program on “The Seven Habits of Highly Effective People” by Franklin Covey
  • The National Hotel Management Conference 2015 under the theme ‘’ Strategic Management for Hospitality Leaders” conducted by Ceylon Hotel School Graduates Association (Sri Lanka Institute of Hospitality & Hotel Management)

Timeline

General Manager / Secretary

Hill Club

General Manager

Hotel Sigiriya

Manager

Palm Village

Assistant Front Office Manager

Heritance Kandalama

Assistant Front Office Manager

Eden Resort & Spa

Front Office Manager

Hotel Sigiriya

Front Office Supervisor

Kunfunadhoo Tourist Resort Republic of Maldives

Senior Front Office Receptionist

Cinnamon Citadel

Front Office Receptionist

Hotel Hilltop - Kandy

Primary Education, Passed GCE (O/L) Examination, Passed GCE (A/L) Examination -

Trinity College

OTHM– Post Graduate Diploma in Tourism & Hospitality Management -

United Kingdom

Diploma in Hospitality Administration Management -

Indian Institute of Hospitality Management (IITM)
Laksitha Wegodapola