Lakshmi Madushika
Padukka
Summary
Dynamic System Administrator with extensive experience at the University of Colombo, excelling in ERP administration and user training. Proven ability to enhance system functionality and security while coordinating with vendors. Skilled in IT project management and troubleshooting, ensuring optimal performance and user satisfaction in complex software environments.
Overview
4
4
years of professional experience
Work History
System Administrator (On Contract)
University of Colombo
08.2025 - Current
- ERP System Administration
- Manage day-to-day operations of the ERP system, ensuring smooth functionality and user accessibility
- Work with the ERP vendor to tailor the system to the organisation's needs, including module configuration, workflow automation and report generation
- User access and security: Manage user roles, permissions and security settings to maintain data integrity and compliance
- Troubleshooting and support
- System upgrades and maintenance
Technical (Software) Support Engineer
EMETSOFT (Pvt) Ltd
Colombo
01.2022 - 07.2025
- Software project coordination of ERP, Human Resources, Payroll, Finance, Revenue, CRM, Field Service, and Online Payment project implementation.
- Providing technical support and user training for ERP, payroll, inventory, procurement, asset management, finance, and revenue management systems for customers.
- Implementation of software systems at customer places.
- Troubleshooting software and database issues using remote desktop and by visiting customer locations.
- Diagnosing and resolving problems efficiently.
- Ensuring all hardware operates at its optimum level, with the latest updates and patches.
- Ensuring all software, including the operating system, functions at its optimum level with the latest updates and patches.
- Data gathering and document management.
- QA of In-house Software (functionality checking of features and functions only).
- Installing and configuring in-house, customised software in client locations.
- Software demonstrations.
- Configuring backup servers and getting backups from SQL Server.
- Creating technical specifications in accordance with the client's requirements.
- Management, Field Service Management and Revenue Management Systems
- Deploying new hardware, and server backups & evaluating new software & Knowledge of security risks and involved in the roll-out of software updates and patches.
- Broad knowledge and experience of ERP project management (Requirement Analysis, Implementation, Support and Maintenance)
On The Job Trainee (IT)
Sri Lankan Airlines (Pvt) Ltd
Katunayaka
07.2021 - 01.2022
- Experience in resolving common network issues.
- IT operations and service management.
- Experience-related network layers.
- Experience in monitoring a network.
- Experience-related access points.
- Experience related to Wi-Fi.
- RFP preparation and documentation experience.
- Technical support experience.
Education
Postgraduate Diploma in Management - Management
Postgraduate Institute of Management, Sri Jayewardenepura University
11-2025
Certificate of Project Management -
Imperial College of Information Technology and Business
01.2023
BSc (Hons) - Computer Science
General Sir John Kotelawala Defense University
01.2022
High School (G.C.E A/L) -
St. Joseph’s Balika
Kegalle, Sri Lanka01.2017
High School (G.C.E O/L) -
St. Joseph’s Balika
Kegalle, Sri Lanka01.2013
Skills
- Knowledge of ERPs
- Knowledge of Payroll Systems
- Knowledge of Inventory and Procurement Systems
- Knowledge of Finance systems
- Knowledge of Online Payment systems
- Customer relationship Relationship management systems
- Competency in Microsoft Applications
- IT Project Management
- Computer Troubleshoot & Diagnosing
- Document Management & Requirement Gathering
- IT Operations and service management
- RFP preparation and documentation
- Project management
- ERP administration
- Technical support
- Software implementation
- User training
- Vendor coordination
- Project coordination
Personal Information
- Date of Birth: 03/04/97
- Gender: Female
- Nationality: Sri Lankan
- Marital Status: Married
Projects
- Project Team Member - Enterprise Resource Planning System Implementation in Dehiwala-Mt. Lavinia Municipal Council, Sri Lanka
- Project Team Member - Enterprise Resource Planning System Implementation in Anuradhapura Municipal Council, Sri Lanka, associated with the United Nations Development Programme in Sri Lanka
- Project Team Member - Enterprise Resource Planning System Implementation in Polonnaruwa Municipal Council, Sri Lanka, associating with the United Nations Development Programme in Sri Lanka
- Project Team Member - Enterprise Resource Planning System Implementation in Bandarawela Municipal Council, Sri Lanka, associating with the United Nations Development Programme in Sri Lanka
- Financial, Revenue, and Human Resources System Implementation in Various Government Institutions, including Municipal Councils and Urban Councils (Maharagama, Moratuwa, Puttalam, Minuwangoda, etc.)
Languages
Sinhala
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
References
- Eng. Janaka Senarathne, Civil Superintendent – CEB, djanakaceb@gmail.com, 0773659990
- Malsri Tharindu Siriwardana, Tech Sup Engineer – Emetsoft (Pvt) Ltd, malsri@emetsoft.com, 0715969650
Disclaimer
I hereby declare that the above-mentioned details are true and correct to the best of my knowledge.
Timeline
System Administrator (On Contract)
University of Colombo
08.2025 - Current
Technical (Software) Support Engineer
EMETSOFT (Pvt) Ltd
01.2022 - 07.2025
On The Job Trainee (IT)
Sri Lankan Airlines (Pvt) Ltd
07.2021 - 01.2022
Postgraduate Diploma in Management - Management
Postgraduate Institute of Management, Sri Jayewardenepura University
Certificate of Project Management -
Imperial College of Information Technology and Business
BSc (Hons) - Computer Science
General Sir John Kotelawala Defense University
High School (G.C.E A/L) -
St. Joseph’s Balika
High School (G.C.E O/L) -
St. Joseph’s Balika
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