LAKMI OSHANI THENUWARA HENNADIGE
Trincomalee
Summary
Driven professional with a proven track record in business development and customer relations, honed at THENUWARA PRODUCTS and Bank Of Ceylon. Excelled in optimizing resource utilization and enhancing customer service, achieving significant improvements in client satisfaction. Skilled in business administration and operations support, adept at leveraging hard and soft skills to drive success and profitability.
Overview
3
3
years of professional experience
Work History
Management Trainee
THENUWARA PRODUCTS
05.2022 - Current
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Gained knowledge of company policies, and process.
- Assisted with onboarding of new employees by providing training and development resources.
- Handled day-to-day customer or client questions via telephone or email.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
INTERN
Bank Of Ceylon
10.2021 - 04.2022
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - MANAGEMENT (PUBLIC) (SPECIAL)
UNIVERSITY OF SRI JAYEWARDENEPURA
Nugegoda, Sri Lanka10.2022
Skills
- Business Administration
- Customer Service
- Customer Relations
- Business Development
- Resource Utilization
- Operations Support
Timeline
Management Trainee
THENUWARA PRODUCTS
05.2022 - Current
INTERN
Bank Of Ceylon
10.2021 - 04.2022
Bachelor of Science - MANAGEMENT (PUBLIC) (SPECIAL)
UNIVERSITY OF SRI JAYEWARDENEPURA
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