Lahiru Maduranga

Dedicated Customer Service Professional experienced in enhancing customer satisfaction and fostering long-term relationships. Managed high volumes of inquiries and resolved issues through effective communication and problem-solving. Delivered high-quality service while adapting to challenges and supporting team objectives.

• Provided exceptional customer support through various communication channels.
• Resolved customer inquiries promptly and professionally to ensure satisfaction.
• Managed scheduling and coordination of appointments for clients effectively.

• Responded to customer messages via chat and social media
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• Helped customers solve problems quickly and politely
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• Handled customer complaints in a professional manner
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• Maintained good relationships with customers
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• Managed multiple customer requests at once
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• Provided accurate information about services
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• Improved communication and problem-solving skills
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• Ensured customer satisfaction
• Provided timely responses to customer inquiries through various communication channels.
• Developed product knowledge to assist customers with informed recommendations.
• Maintained accurate records of customer interactions and transactions for reference.
• Provided product knowledge to customers through effective communication.
• Assisted customers over the phone, providing helpful information regarding products and services.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
• Resolved customer complaints promptly and professionally.
• Met or exceeded customer service metrics by providing excellent customer support.
• Developed relationships with repeat customers by recognizing individual preferences when possible.
• Resolved customer complaints and issued refunds as needed.
• Sold or recommended products or services to suit client needs.
• Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
• Provided assistance to customers in completing forms or applications related to their purchases.
• Oversaw warranty counseling process to manage expense controls.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Excelled in exceeding daily credit card application goals.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.