Kushan Kaushalya Kasthuriarachchi
Angoda
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Retail Store Owner
Baby Center
Wellampitiya
12.2019 - Current
- Physical and online operations
- Maintaining purchases and all operations of the store
- Handling all purchases
- Building close trusted relationships with suppliers and customers
- Maintaining stocks
- Billing
- Store management
- Team/staff training and development.
Coporate Training Facilitator - Part Time
Popcorn Teams
Colombo
12.2021 - Current
- Inbound & outbound corporate trainings
- Crowd handling
- Keeping the clients focused
- Monitoring the clients to guide them
- Clearly doubts and getting the job done
- Providing entertainment & trainings in innovative ways
- Customer service training
- Problem solving
- Presenting.
Freelance Sales Consultant
Puwakaramba Building Solutions Pvt (Ltd)
Moratuwa
05.2022 - Current
- Advising the field sales team
- Increasing customer satisfaction
- Reselling of company products
Operations & Customer Service Manager
Janatha Trade Center
Wellampitiya
04.2016 - 12.2019
- Professional people skills
- Providing administrative advice's and operations advice's
- Implementing innovative ideas to increase customer satisfaction
- Training and development of the retail sales & operations team
- Handling customer & supplier relationship with the business
- Overlooking purchases & financial procedures
- Recruitment.
Senior Operations Executive
Janatha Stores
Wellampitiya
01.2015 - 04.2016
- Implementing new ways to increase customer satisfaction
- Handling retail customer and suppliers
- Maintaining a professional relationship with suppliers
- Supervising sales and operations team
- Training junior team members
- Discussing new strategies.
Junior Operations Executive
Janatha Trade Center
Wellampitiya
12.2012 - 01.2015
- Handling in-store customers
- Responding to all phone inquiries
- Building relationships with customers & suppliers
- Overlooking purchase orders
- Operating the cashier.
Education
BACHELOR OF SCIENCE WITH HONOURS IN BUSINESS AND MANAGEMENT STUDIES -
Cardiff Metropolitan University
07.2020
Higher National Diploma in Business Management (Human Resources Management Special) -
Cardiff Metropolitan University
09.2018
AAT Level 1 (AA1) - [Accounting Asisstant] -
Association of Accounting Technicians of Sri Lanka
04.2016
Ordinary Level - Cambridge Syllabus - Commerce
Royal Institute
Nugegoda Colombo08-2012
Skills
- Leadership
- Top Negotiation Skills
- Professional People Skills
- Employee/Staff/Team Management
- Motivational skills
- Promotional planning
- Point of sale systems
- Training and Development Skills
- Communication Skills
- Problem Solving
- Business Development
- Setting comprehensive and competitive goals for the growth of the company
Personal Information
- Place of Birth: Colombo
- Date of Birth: 09/24/96
- Gender: Male
- Nationality: Sri Lankan
- Marital Status: Single
Languages
- English
- Sinhala
References
- Dilruk Edirisooriya - Operations Manager, Puwakaramba Building Solutions, Moratuwa, +94774932169, ediri_sooriya@outlook.com
- Ashan Wijesinghe - Assistant Manager Private Banking, Nations Trust Bank, Nugegoda, +94775771552, ashanwijesinghe95@gmail.com
Hobbies and Interests
- 8 ball pool
- Snooker
- Travelling
- Walking
- Cricket
- Badminton
- Music
Languages
Sinhala
First Language
English
Proficient
C2
Timeline
Freelance Sales Consultant
Puwakaramba Building Solutions Pvt (Ltd)
05.2022 - Current
Coporate Training Facilitator - Part Time
Popcorn Teams
12.2021 - Current
Retail Store Owner
Baby Center
12.2019 - Current
Operations & Customer Service Manager
Janatha Trade Center
04.2016 - 12.2019
Senior Operations Executive
Janatha Stores
01.2015 - 04.2016
Junior Operations Executive
Janatha Trade Center
12.2012 - 01.2015
BACHELOR OF SCIENCE WITH HONOURS IN BUSINESS AND MANAGEMENT STUDIES -
Cardiff Metropolitan University
Higher National Diploma in Business Management (Human Resources Management Special) -
Cardiff Metropolitan University
AAT Level 1 (AA1) - [Accounting Asisstant] -
Association of Accounting Technicians of Sri Lanka
Ordinary Level - Cambridge Syllabus - Commerce
Royal Institute