KUSHAN ANURADHA
CUSTOMER SERVICE EXECUTIVE
Colombo,11
Summary
A passionate Customer service professional with more than 10 years of experience marketing and customer relation. Remarkable background in communicating with customers, resolving problematic issues, and maintaining all documents. Possess excellent organizational skills and great time management abilities.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Migration Consultant
Diis Education and Migration
Sri Lanka
2 2024 - Current
- Students Migration consulting Singapore, Malaysia and UK
- Introducing higher education programme's for Students Diplomas to Masters
- Resolved minimum errors, proper documentation electronic and paper works
- Coordinating overseas Colleges representatives new higher study programme's
- ACHIEVEMENT - Maintained monthly target and students visa success rate of 85%
Customer Support Officer
Certis International
11.2022 - 01.2023
- Managed customer inquiries (30 calls per hour) and gave accurate information
- Coordinated with the front office team to ensure smooth guest check-in and check-out
- Resolved 80% of issues with technical problems in a timely and efficient manner
- Communicated information about the company's offerings to customers
- ACHIEVEMENT - Maintained a customer satisfaction rate of 95%
Operation Coordinator Cum Sales Coordinator
Al-Najm Al-Thaqib
Saudi Arabia
01.2022 - 06.2022
- Assisting all areas of purchasing and sales with over 30 clients and $2 million annual revenue
- Performed administrative tasks, such as making travel arrangements (requested air ticketing and hotel bookings)
- Coordinated sales team by managing schedules, filing important documents and communicating relevant information
- ACHIEVEMENT - Maintained customer inquiries, 90% of which were related sales
Recruitment Executive cum Visa Support
Colombo School Of Technology
08.2018 - 10.2021
- Followed up on the UK Tier 4 student visa
- Reviewed new applications to ensure that proper documents were attached
- Launched and coordinated a variety of events, represented company at job fairs, and worked on the development and execution of a new, more efficient hiring strategy to reduce recruitment costs by 36% in 2019
- ACHIEVEMENT - Maximized recruitment and Study abroad migration : 85%
Airport Customer Service Officer
Group 4 Services LLC
03.2015 - 07.2017
- Assisted passengers with self-serve or assisted check-in procedures
- Addressed passenger flight queries and provided relevant information
- Verified travel documents, issued boarding passes, and explained luggage restrictions
- ACHIEVEMENT - Nominated best performance customer service officer 2016 DWC airport
Guest Relation Officer
Star Cruise Genting
11.2012 - 10.2013
- Sailed passenger ship capacity of 1,750 passengers (lower berths) 2,156 (Singapore, Malaysia, Thailand, Vietnam, South Korea, Japan, China, Taiwan)
- Registration of onboard Passengers (sign in and sign out), approximately 500 hundred passengers each ports.
Operation Officer
Gamini Transport And Civil (Eng)
10.2009 - 11.2012
- Maintained employees Accommodation 15 units, transport and travel facilities
- ACHIEVEMENT - 85% developed leadership, communication skill, time management.
Education
Bachelor's Degree in Travel and Tourism Management -
London Metropolitan University
Sri Lanka 09.2018 - 05.2019
Diploma in Air ticketing reservation and Marketing -
IAAC
Sri Lanka 05.2019 - 05.2019
Diploma in Hospitality and Tourism Management -
Dimension Campus
Singapore 02.2014 - 05.2015
Certificate of Computer Hardware and Software -
Wijaya Graphics
Sri Lanka 01.2006 - 05.2006
Skills
Microsoft Package
Worldspan
Bileeta CRM
Odoo ERP and CRM
Computer Hardware and Software
POS and PMS System
Analytical thinking skills
Problem Solving Skills
Leadership
Accomplishments
Nominated as a best Performance Customer Service Executive 2016 - DWC Airport Dubai
Activities
- South Africa Maritime Training, South Africa, 05/01/08
- ISO 9001:2008 Documents Handled Venora Int, Sri Lanka, 10/28/17, 04/25/18
Timeline
Customer Support Officer
Certis International
11.2022 - 01.2023
Operation Coordinator Cum Sales Coordinator
Al-Najm Al-Thaqib
01.2022 - 06.2022
Diploma in Air ticketing reservation and Marketing -
IAAC
05.2019 - 05.2019
Bachelor's Degree in Travel and Tourism Management -
London Metropolitan University
09.2018 - 05.2019
Recruitment Executive cum Visa Support
Colombo School Of Technology
08.2018 - 10.2021
Airport Customer Service Officer
Group 4 Services LLC
03.2015 - 07.2017
Diploma in Hospitality and Tourism Management -
Dimension Campus
02.2014 - 05.2015
Guest Relation Officer
Star Cruise Genting
11.2012 - 10.2013
Operation Officer
Gamini Transport And Civil (Eng)
10.2009 - 11.2012
Certificate of Computer Hardware and Software -
Wijaya Graphics
01.2006 - 05.2006
Migration Consultant
Diis Education and Migration
2 2024 - Current
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